Senior IT Consultant
GTA
Total years of experience :31 years, 3 Months
• Program Manager for GTA Tax Administration System - Dhareeba ( www.Dhareeba.qa ) .
• Responsible Managing Dhareeba Program implementation and Delivery from GTA side:
• Planning and designing the programme and proactively monitoring its progress.
• Managing Integration with all government ministries and banks.
• Resolving issues and initiating appropriate corrective action.
• Managing both the dependencies and the interfaces between projects. managing risks to the programme's successful outcome
• Project Manager for Digital Stamp for Excise Tax (Under Implementation)
• Implementation of GTA Data Center into Azure Cloud
• Work as an IT Advisor to GTA IT Director
Develop, document, maintain, and communicate Smart Services Solutions Technologies strategy, design and effective deployment solutions.
Provide innovative expertise, consulting, Architecture, design, implementation, and leadership in QNBN Special Projects solutions business opportunities and coordinate activities.
Deliver consulting engagements needed by customers and leverage on consulting engagements to provide them with the relevant technical solutions capabilities, best practices and architecture.
Smart Services Technical Solution overall architecture, Solution Specification, Proposals and coordination between QNBN departments Technical, Commercial, Operations and IT
Provide necessary support to commercial team for “special projects” opportunities in terms of: (1) describing the technical solutions to prospect customer in an easy-to-understand manner, (2) capture the customer technical requirements and translate it into commercial terms (products/services) (3) develop the technical and commercial proposal and present it to customer and (4) assist in securing commercial deals by customizing the solution as per customer requirements and commercial directions.
Work with Vendors for Technical Solution architecture, Requirements and Implementation and Manage the vendors and any activity which has been outsourced related to the deployment of the QNBN solutions.
Presenting QNBN in Smart Qatar: National Smart City Strategy driven by Ministry of Economy and Commerce.
• Develop, document, maintain, and communicate the Group internal IT technologies strategy
• Develop, document and communicate related strategy, guidelines, policies and principles
• Direct the continuous evolvement of the internal Group IT to support Business Units in the adoption of emerging IT technologies
• Drive the development of Best Practices for internal IT technologies adoption in terms of realization of
• Financial and business targets, employee satisfaction level, and operational excellence
• Drive the group IT technologies adoption program across the group Business Units to deliver mature integrated strategic planning and execution capabilities (methodology, process, tooling)
• Drive the continuous evolution of the Solution Portfolio, Solution Catalogue for the group internal IT related business
• Input into the overall IT Strategy for the Group and the group operating entities as related to IT Services & Support
• Provide innovative expertise, consulting, design, implementation, and leadership in the realization of the benefits of IT technologies for the group Business Units
• Advises senior management on strategies and policies to minimize associated risks across business units
• Ensure that Market trends are observed and captured enabling their incorporation into internal Group IT strategy
• Build a strong cross domain and inter-group collaboration for the buy-in and adoption of IT technologies
• Provide both Strategic and Tactical support to the group Business Units
• Attract, retain and lead a high performing team of IT experts
• Provide leadership, coaching, mentoring, and technical expertise to a global organization and own team in order to embed best practices within IT technologies adoption
• Manage the unit budget and ensure there are no unexplained slippages or unaccounted for spend
• Develop, document, maintain, and communicate the Group IT technologies strategy.
• Responsible to oversee the streamlined operation of the IT Operations in all Small and Medium Operations (Palestine, Maldives, Philippines & Pakistan) and to ensure it aligns with the business objectives of the Qtel Group.
• Develop best practices in All Telecom Core Systems (BSS, OSS) services and manage application / solutions portfolios implementation on Small and Medium Operations of the group to reach the best optimized cost, aligned with Qtel Group architecture, enabling the business growth and attain all IT service level agreements for the user community within each Group OPCO.
• Ensure Enterprise Architecture implementation aligned with the Group Architecture Development Best Practices.
• Govern the short and long term IT business planning activity to ensure alignment with overall Group business strategy.
• Plan, coordinate, direct, and design new IT initiatives activities of the IT in Small and Medium Group Opcos, as well as provide direction and support for IT solutions that enhance mission-critical business operations aligned with overall Qtel Group Enterprise Architecture.
• Govern the implementation of critical technology IT implementation project in Small and Medium Operations to ensure alignment and provide support of technical, management and relations with the vendor.
• Managing the following areas :-
Customer relationship management (CRM)
Customer Portals and e-Services
Service Delivery Platform (generic platform to enable delivery of all Qtel existing and new services)
Enterprise application integration platform(s)
B2B platforms and Solution
• Responsible for managing the design, implementation and maintenance of CRM, portal and Integration platforms and ensures reduced time to market of new products and services.
• Manage product development cycle of all marketing products, promotions, from feasibility up to rollout.
• Responsible for implementation and support of Telecom Core CRM, Portal and Integration applications and Management of Complex IT Operations.
• Contribute to the annual Technology BU strategic map and initiatives on the area of CRM, Portal and Integration Platforms
• Engineered improvement of IT’s performance and service levels through outsourcing and cloud computing.
• Monitor department performance in line with BU score card.
• Maintain the skill development program for the department
• Manage the relation with external vendors.
• Key Achievements including the following :
Implementation of FTTX/B - Fiber To Home/Business products in All IT platforms (CRM, Billing, Portal, Service Activation, Network Inventory, Billing Mediation and EAI).
Manage the implementation of Qtel Internet Site, Mobile Portal, eBilling and eCommerce.
Manage the Integration of Qtel IT core solutions to Qtel Mobile Money Platform (B2B, SSM-Self Service Machines, Portal, VAS platform, Billing and CRM.
Online Integration through B2B Gateway of Most of Qatar Banks to Qtel Core Application to enable Qtel services (Payments, Topup, Loyalty Redemption) on Banks Portal and Self service machines.
• Managing the following sections :-
Business Support Systems (BSS):- Billing, CRM and Interconnect.
Operation Support Systems (OSS):- Service Activation, Billing Mediation and Network Management.
Corporate Support Systems :- ERP(Financial, HRMS, Self Service and Portal)
Integration Support Systems :- Enterprise Application Integration (EAI)
Applications Development s: - In-House Developed Applications.
• Provide executive leadership and responsible for all aspects of strategic IT planning, implementation and support of IT Core Telecom business applications, and the management of complex IT operations. Transformed IT into a strategic business partner. Responsible for budgeting, design and support of all technology related to IT Core Telecom Applications. Participate in developing and managing the IT short-term plans and long-term strategies in support of Qtel’s mission and strategic objectives, maintaining the relationship with customers, developing partnership with key technology providers, and managing a large team of competent and highly skilled IT staff. Key achievements including the following :
CRM and Data-ware-Housing (DWH) Strategy.
CRM - Order Management Implementation to all Business Units and Customer Segments including (Oracle CRM):
Order Management
Service Fulfilment
Workforce Management
Payments
Customer Complaints Managements.
Loyalty Solution (Hitit)
Upgrade of Core Rating and Billing to support real time rating.
DWH Implementation (Teradata).
Enterprise Business Intelligence & Dashboard (BusinessObjects)
General responsibilities
·Managing the development activities for the business applications including Billing Mediation, Service activation & Network Management systems.
·Maintain the skill development program for the section.
·Manage the relation with external vendors.
·Provide adequate support for the user community.
·Prepare and control the section budget.
·Represent IT in Q-TEL Wireless Telecom business development projects including Business case analysis, Tender Evaluation, contract negotiation, Project implementation etc.
.Expert support to business areas evaluating packaged solution sourcing options
·Active member and consultant in the specification and design committee for software and hardware computer tender (integrated systems).
·Provide Network and Service Management solutions enabling best utilization of Telecom network resources while reducing operating costs
·Enable efficient Network Capacity Planning thus ensuring high service quality while rationalizing capital expenditure
·Provide a transparent and integrated view of the Telecom network, thus enabling informed and effective management decisions
·Leading the IT Teams in Telecom service development projects in the areas of Billing & Customer Care, Mediation, Service Provisioning, Network Performance and QoS Management
·Member of the selection committee for the new Billing, Customer Care, Network Management Systems, Mediation, Service Provisioning and Mobile Service systems.
Responsibilities Include:
- Leading Team (2 Analysts, 4 Programmers).
- Studying and analyzing systems
- Business Process Modeling using process Modeler/Designer/2000.
- Participating on project plan preparation
- Business Analysis Modeling using :
- Entity Relationship Diagram ERD
- Function Hierarchy FHD
- System Design including functional and detailed design specification.
- Testing and Training
- Transition (Implementation).
- Programming and Post System Support
Projects:
1. Build Full Mediation Device for Q-TEL Network, Service Provisioning & Billing Mediation.
A- Service provisioning - Automate the Service provisioning of all operation and services for the Following Telecom. Services implemented :-
GSM – Siemens HLR, GSM – ALCATEL HLR, GSM – Pre-Paid Intelligent, Network IN ALCATEL, VMS/ SMS – Comverse, GSM – GPRS Service provisioning, GSM – WAP Platform, Qatar cablevision QCV – Zenith System, Qatar cablevision QCV, PSTN – ALCATEL E10 & Ericson,
B- Billing Mediation:- The Following Services are implemented
- GSM – Siemens Switches & ALCATEL Switch, GSM – GPRS Billing, GSM VMS & SMS Billing, Intelligent Network ALCATEL – PPS, VCC, PCC, Qatar Call, Internet, International Switches – DCMS.
Using Oracle Database 8, 8I, IAS, Oracle Developer2000, Oracle Designer2000, Java, C.
Operating System: - True64 Unix.
2. Customer Care & Billing
-Customize Q-TEL Customer Care & Billing GIRAFE (France Telecom Customer Care & Billing Package) and implement the following services: - GSM, Qatar Cable Vision.
- Build a stand-alone Rating Engine for the following services: - GSM, PSTN International, ISDN, Internet, Internet for all.
- Using Oracle Database 7, Oracle Forms 3, C.
-Operating System: - Open VMS on Alpha Digital machine.
Responsibilities Include:
- Leading Team ( 3 Programmers).
- Studying and analyzing systems
- System Design including functional and detailed design specification.
- Testing and Training
- Transition (Implementation).
- Programming and Post System Support
Projects:
1- Participate in the development of a large scale Health Management Information System (CARE) that supports all medical and administration operations.
2- Study and analyze a General Ledger System as part of a complete Financial Package.
3- Participate in a large scale Manufacturing Automatic Control System(MAC) that supports all administration , scheduling, Human Resource Allocation, Planning, ..) For a government department in Saudi Arabia.
4- Working in a team of 4 responsible for programming parts of various modules of Administration & Registration of Vocational Training Centers system. Which was implemented in Saudi Arabia vocational training centers the development tools of these Systems were RDB database which was used as impeded SQL statements in COBOL and Deforms, but at the end of 1993 we started using Oracle tools in our development.
- Using Oracle Developer 2000, Designer 2000, and Oracle Database 7.
- Operating Systems: - Open VMS, Digital Unix.
A BSc degree of computer science ,studying logic design , H/W , Database , programming languages, micro systems, artificial intelligence supported by business subjects like economics, accounting and business anlysis.