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Yousef Ayoub, call center agent

Yousef Ayoub

call center agent·Nor Noyau luxury chocolatier

Kuwait

High school or equivalent, Accounting

Work experience

Total years of experience: 5 years, 6 months

call center agent

August 2023 - Present

Nor Noyau luxury chocolatier

Al Ahmadi, Kuwait

August 2023 - Present

.Managed high volumes of inbound and outbound calls with accuracy and professionalism.
• • Processed orders, resolved delivery issues, and provided clear product
information.
• • Handled customer complaints by identifying issues quickly and offering effective solutions.
• • Supported sales through confident communication and strong product knowledge.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

receptionist

July 2022 - July 2023

Energy Gym - Kuwait

Al Ahmadi, Kuwait

July 2022 - July 2023

• • Oversaw member check-ins, registrations, and daily front-desk operations.
• • Responded to inquiries and resolved customer issues efficiently.
• • Processed payments and updated daily records accurately.
• • Kept the reception area organised, presentable, and customer-ready.
Company industry:
Medical & Healthcare Equipment
Job role:
Medical, Healthcare, and Nursing

retail sales representative

January 2021 - June 2022

Alyasra Fashion

Al Ahmadi, Kuwait

January 2021 - June 2022

• Assisted customers with product selection and styling recommendations.
• • Handled POS transactions and supported inventory organisation.
• • Achieved sales targets through effective communication and upselling.
• • Set up product displays and maintained strong visual merchandising standards.
Company industry:
Fashion & Apparel
Job role:
Beauty and Fashion

Education

Pakistan school Salmiyah

January 2021

January 2021

High school or equivalent, Accounting

Kuwait

GPA (percentage): 96%

GPA (percentage): 96%

Graduated high school with a strong academic record (96%). Completed coursework in mathematics, English, and business-related subjects. Consistently maintained top performance and developed strong communication, organization, and problem-solving skills.

Skills

Complaint handling and quick problem-solving
Expert
Complaint handling and quick problem-solving
Expert
Point-of-sale (POS) operations
Expert
Point-of-sale (POS) operations
Expert
Order processing & delivery issue resolution
Expert
Order processing & delivery issue resolution
Expert
Handling high-volume inbound & outbound calls
Expert
Handling high-volume inbound & outbound calls
Expert
Payment processing & accurate record updates
Expert
Payment processing & accurate record updates
Expert
Customer service & client support
Expert
Customer service & client support
Expert

Languages

English

Native Speaker

Urdu

Native Speaker

Arabic

Native Speaker

Training and Certifications

Training
Microsoft office
BIA
Jan 2020

Hobbies and interests

fitness