يوسف مرزوق

Driving Sales & Customer service ∙ Developed & implemented business plan & marketing strategy ∙ People Management ∙ Process & SOP Management ∙ Inventory Management ∙ Establish the company in Muscat & Salalah- Oman; set the structure of the company's brand Desert cruise travel ∙ 170% increase in customer base; resulting in 120% revenue growth YTD ∙ Supervise all travel quotations & package pricings for the clients ∙ Plans, coordinates, & manages employees for the on-time & on-budget successful completion of projects ∙ Determining work requirements & allocating duties to commercial conferring with upper management to coordinate activities with other organizational units ∙ Generate revenue by coaching staff on effective prospecting & lead development strategies ∙ maintain close communication with the relevant suppliers at all times on the progress of the bookings ∙ Managing all off/online media, Social media & advertising campaigns, press & Fam trips ∙ Sales & Marketing strategies, & setting price listing within marketplace in the luxury segment ∙ Established project control procedures such as project forecasts & cash flow projection ∙ Following on revenue & reservations ∙ Managing full staff for all services (Organizers, Kitchen, Housekeeping, Tools, Equipment & Suppliers) ∙ Maintaining attendance records & enforcing safety regulations ∙ Identifies trendsetter ideas by researching industry & related events, publications, & announcements ∙ Locates potential business deals by contacting potential partners; discovering & exploring opportunities ∙ Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
∙ Contribute to the set-up & contracting of domestic tour packages (Excursions trips, Safari tours, set travel tours itinerates) ∙ Closes new business deals by coordinating requirements; developing & negotiating contracts; integrating contract requirements with business operations ∙ Supervision of transportation & tours executing ∙ Respond promptly to customer request ∙ Manage 1st class transportation from the beginning of the File to the end

• Establish the company in Salalah- Oman; set the structure of the company's brand Desert cruise travel
• Proceed with full inspection about all visits in Salalah
• Creating Excursions trips, set travel tours itinerates
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
• Supervision of transportation and tours executing
• Respond promptly to customer request
• Manage 1st class transportation from the beginning of the File to the end

• Holds a gold medal for the best driver in El Farouky Rally 2013 & El Gouna Rally Cup 2014
• Desert cruise racing team achieved a very good performance in Rally El-Gouna 2014; we got the 4th place with a very small difference of minutes between us and the top 2 teams. And we got the Gold medal for the best Pilot and Best Co-Pilot Ahmed Hassan for Amateurs category. This will make us compete in Egypt rally cup next rallies
• Desert Safari expert, active in field since he was 12 years
• Leads and organize a lot of trips over all the desert of Egypt until the borders of Libya and Sudan
• Implemented effective customer service procedures to encourage positive feedback
• Participated in occasional management training and refresher courses
• Greeted customers and responded to customer inquiries
• Maintained inventory records of all vehicles available for purchase
• Worked with promotions team to develop new marketing strategies
• Learned and excelled his skill of driving and extensive training
• Desert cruise Travel teaches via experience and practice, how to manage your way through desert without GPRS by distinguishing the main elements of the desert
• Trained on old model cars and he has a great mechanical background that helps him to solve any problem faced while in desert under any situation
• The youngest Rally Pilot; and become one of the BEST 4 drivers, although participated one year ago with minimum possibilities
• Participated in 5 rallies since 2012 until now
• 2nd Pilot with a Silver medal in Rookie category
• 5th Pilot in Egypt Championship Rallies 2014

• Assists internal and external customers with parts requests to ensure that the correct part is obtained the first time. This includes identifying correct parts and locating them in inventory or ordering the requested part.
• Assists in the operations of the Parts Departments by maintaining and tracking the parts inventory and accessories.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and supplying parts in a timely manner.
• Uses computer to look up and monitor parts requests as well as recording parts disbursed per repair order.
• Recommends related parts that are needed.
• Ensures necessary parts are available.
• Effectively handles changes in the Parts Department.
• Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met.
• Assists in parts orders with parts manager
• Records and monitor back orders.
• Makes full use of inventory allowances to keep idle and obsolete inventory to a minimum.
• Assists Service Technicians in determining parts requirements.
• Maintains positive working relationships with vendors.
• Informs customers when special order parts have arrived.
• Promotes cooperation and teamwork through actions.
• Recommends improvements for the Parts Department.
• Respond promptly to customer request
• Responsible for securing regular customer relations.

• Desert Cruise Travel in Egypt is the leading company in Desert Safari and hospitality services with 30 years’ experience in the field
• Plan and organize and accompany groups of holidaymakers on package tours to a wide variety of Egypt desert locations
• responsible for ensuring travel arrangements for holidaymakers run as smoothly and enjoyable as possible from beginning to end, as well as providing them with practical support throughout the trip
• Planning tour schedules, Facilities, and fleet schedules
• Manage the fleet of Toyota Land cruisers 4x4
• Work on a self-employed basis for tour operators, ranging from international companies to small
• Planning the Catering of the guest day by day
• Supervise all the facilities of the long trips in the desert camps
• Desert camp equipment’s (Tents - Sleeping bags, mattress, Etc.)
• Gasoline, Spare parts, Tires, Trip Route on GPRS
• 3 meals catering & Drinks & Snacks
• Folklore Parties - Bedouin night’s facilities
• Accommodate the guests in Hotels and supervise their hospitality
• Lead the trips of the biggest corporate and VIP groups in the desert
• Big Experience of handling and understanding the Bedouin of Sinai and 5 oases until Libya border Bedouin cultures
• Giving training for the members of the adventure department
• Established operational objectives and work plans and delegated assignments to subordinate manager

• Responsible for developing plans to improve the production of a well.
• A completion track designs and monitors the installation of well completions and helps devise methods to improve oil and gas well production.
• Survey the area to identify its border lines.
• Prepared and made part parallel to the ground
• Assist on access roads built around the area