Senior Technical Support Engineer-Roaming/VAS and Data Department
SilatSolutions
مجموع سنوات الخبرة :15 years, 4 أشهر
PROFISSIONAL RESPONSIBELITIES:
-Acting Manager for the technical support team to provide TAC1 and TAC2 support to customers (mobile operators) in the MENA region.
-Participate in technical responses to tenders including SoC s, PIP’s, responsibility matrices, ATP’s and SoW documents.
-Participate in developing and designing customized solutions for mobile operators.
-Create new Roaming/Data systems Ideas to be developed and considered as new product line.
-Support MENA region Operators with TAC1 and TAC2 support after systems installation.
-Handled systems installations in MENA region including all hardware, software and integration with Operators Core Network.
-Follow up the projects installation and resolve any obstacles or delays to meet the PIP dates.
-Participate in preparing training materials and conducting training sessions for systems, services or products.
-Perform internal product training and knowledge sharing sessions with in the team.
-Implement major updates and migrations for operators in MENA Region.
PROFISSIONAL RESPONSIBELITIES:
Acting Manager for the technical support team to provide TAC1 and TAC2 support to customers
(mobile operators) in the MENA region.
Participate in technical responses to tenders including SoC s, PIP’s, responsibility matrices, ATP’s and
SoW documents.
Participate in developing and designing customized solutions for mobile operators.
Create new Roaming/Data systems Ideas to be developed and considered as new product line.
Support MENA region Operators with TAC1 and TAC2 support after systems installation.
Handled systems installations in MENA region including all hardware, software and integration with
Operators Core Network (STPs, MSCs, SMSCs, HLRs, IN…etc) from different Vendors Huawei, Ericson
and Alcatel-Lucent.
Follow up the projects installation and resolve any obstacles or delays to meet the PIP dates.
Participate in preparing training materials and conducting training sessions for systems, services or
products.
Perform internal product training and knowledge sharing sessions with in the team.
Implement major updates and migrations for operators in MENA Region.
working as Electrical AutoCad Engineer
training in the transmision team deparment and with the customer support Internet and ADSL team
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