Yousef Mishael

Work Experience

Total years of experience :15 years, 4 Months

Senior Technical Support Engineer-Roaming/VAS and Data Department at SilatSolutions

Jordan - Amman
My current job since October 2009

PROFISSIONAL RESPONSIBELITIES:
-Acting Manager for the technical support team to provide TAC1 and TAC2 support to customers (mobile operators) in the MENA region.
-Participate in technical responses to tenders including SoC s, PIP’s, responsibility matrices, ATP’s and SoW documents.
-Participate in developing and designing customized solutions for mobile operators.
-Create new Roaming/Data systems Ideas to be developed and considered as new product line.
-Support MENA region Operators with TAC1 and TAC2 support after systems installation.
-Handled systems installations in MENA region including all hardware, software and integration with Operators Core Network.
-Follow up the projects installation and resolve any obstacles or delays to meet the PIP dates.
-Participate in preparing training materials and conducting training sessions for systems, services or products.
-Perform internal product training and knowledge sharing sessions with in the team.
-Implement major updates and migrations for operators in MENA Region.

Senior Technical Support Engineer /Roaming/VAS/DATA at Globitel

Jordan - Amman
My current job since February 2015

PROFISSIONAL RESPONSIBELITIES:
 Acting Manager for the technical support team to provide TAC1 and TAC2 support to customers
(mobile operators) in the MENA region.
 Participate in technical responses to tenders including SoC s, PIP’s, responsibility matrices, ATP’s and
SoW documents.
 Participate in developing and designing customized solutions for mobile operators.
 Create new Roaming/Data systems Ideas to be developed and considered as new product line.
 Support MENA region Operators with TAC1 and TAC2 support after systems installation.
 Handled systems installations in MENA region including all hardware, software and integration with
Operators Core Network (STPs, MSCs, SMSCs, HLRs, IN…etc) from different Vendors Huawei, Ericson
and Alcatel-Lucent.
 Follow up the projects installation and resolve any obstacles or delays to meet the PIP dates.
 Participate in preparing training materials and conducting training sessions for systems, services or
products.
 Perform internal product training and knowledge sharing sessions with in the team.
 Implement major updates and migrations for operators in MENA Region.