Territory Account & Sales Manager
TELUS COMMUNICATIONS BUSINESS
Total years of experience :12 years, 0 Months
• Utilized CRM systems, including Salesforce (SFDC), to manage and track customer interactions, resulting in improved efficiency and customer satisfaction.
• Respond promptly and professionally to customer queries, resulting in increased overall satisfaction.
• Analyze sales data to forecast sales numbers and gauge product and campaign success.
• Build and establish strong relationships with customers, enabling long-term partnerships.
• Develop and nurture client relationships to grow business networks.
• Arrange in-person meetings and visit clients to improve the success of sales pitches.
• Enter customer transaction information into company databases to ensure accurate records.
• Monitor competitor trends and market shifts to maintain company relevance.
• Follow up with customers after sales to gain feedback and ensure continued satisfaction.
• Train new employees on company policies and effective sales techniques.
• Cold call potential customers to generate leads.
• Build and maintain a robust sales pipeline to support monthly, quarterly, and annual goals.
• Attend industry events and conferences to attract potential customers and increase brand awareness.
• Referred major hardware and software problems and defective products to vendors and technicians for service.
• Prepared evaluations of software and hardware and recommended improvements and upgrades.
• Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
• Entered commands and observed system functioning to verify correct operations and detect errors.
• Responded quickly to meet customer needs and resolve problems.
• Assisted with new hire orientation and employee training.
• Helped clients with troubleshooting, billing inquiries, payments, refunds, adjustments, and sales.
• Managed Account Receivables Finals Management (ARMS) hard collection (account receivable).
• Supervised and supported the floor by monitoring, controlling, and following up on progress, quality, and cost.
• Assisted customers with financial planning and installments to make the process efficient for the company and customers.
• Coded documents according to company procedures.
• Accessed computerized financial information to answer general questions and provide details on specific accounts.
• Performed general office duties such as filing, answering telephones, and handling routine correspondence.
• Performed financial calculations such as amounts due, interest charges, balances, discounts, equity, and principal.
• Operated computers programmed with accounting software to record, store and analyze information.
• Debited, credited, and totaled accounts on computer spreadsheets and databases using specialized accounting software.
• Maintained inventory records.
• Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.
• Developed pricing strategies to balance firm objectives and customer satisfaction.
• Evaluated marketing strategies based on establishment objectives, market characteristics, and cost factors.
• Initiated market research studies and analyzed findings.
• Coordinated or participated in promotional activities or trade shows to market products or services.
• Compiled a list describing products and service offerings.
• Conducted market research studies to analyze findings.
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