Sales Associate
Alyasra Fashion
مجموع سنوات الخبرة :6 years, 6 أشهر
Maintained records related to sales, returns and inventory availability.
— Trained and developed new team associates in the product industry, to enhance selling techniques
and company procedures.
— Implemented up-selling, cross-selling strategies such as recommending accessories and
complementary purchases to boost revenue.
— Tracked stock using company inventory management software.
— Analyzed and properly processed product returns, assisting customers with finding alternative
merchandise to meet their needs.
— Helping in the coordination of the shop.
— Handling all types of customers such as confused, angry and unsatisfied customers.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer requests for products, services and company information.
• Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
• Working on all kinds of tickets.
•Managing and directing the work of 28 staff.
•Planning and distributing staff to catering events.
•Checking the work quality of the staff work and their ability to serve the customers in the best way possible.
•Solving the staff's issues.
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs.
•Helping in the coordination of the shop.
•Handling all types of customers such as confused angry and unsatisfied customers.
• Maintained records related to sales, returns and inventory availability.
• Trained and developed new team associates in the product industry, to enhance selling techniques and company procedures.
• Implemented up-selling, cross-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Tracked stock using company inventory management software.
• Applied security and loss prevention training toward recognizing risks and reducing store theft.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer requests for products, services and company information.
• Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
• Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.