Sales Team Lead
Shgardi App
Total years of experience :4 years, 5 Months
Lead sales team across Egypt and Saudi Arabia, setting targets, providing coaching, and resolving issues. Develop and execute sales strategies, analyzing market trends and identifying opportunities. Optimize sales tactics to drive revenue growth and enhance customer acquisition. Monitor metrics to refine strategies and maintain customer satisfaction. Foster relationships with clients and internal teams to align objectives. Streamline processes and leverage technology for efficiency and growth.
Directed day-to-day logistics operations, including supervision of delivery teams, warehouse activities, and fleet management. Formulated and executed a comprehensive logistical plan to optimize order distribution in key city areas, including Riyadh, Makkah Al-Mukarramah, Jeddah, Tabuk, and Al-Ahsa. Achieved exceptional results, with 80% of orders arriving and being delivered in record time, reflecting efficient planning and execution strategies.
Managed all facets of supply chain operations, ensuring seamless flow of raw materials and finished products from suppliers to retailers and customers. Orchestrated order management and inventory coordination, guaranteeing availability of essential materials and equipment for uninterrupted business operations.
Coordinated technical support services for Shgardi App users across Egypt and Saudi Arabia, proactively addressing customer inquiries and driving account growth through exceptional service delivery.
Provided technical support and assistance to customers via phone, email, and live chat. Troubleshooted product-related issues and guided customers through resolution steps. Educated customers on product features, functionality, and best practices. Contributed to the development of support documentation and training materials. Monitored customer satisfaction metrics and implemented improvements to enhance service delivery.
Bachelor's Degree in Geography and Geographic Information Systems,