Information Technology Executive
Jubar Gulf Transportation and Contracting
Total years of experience :5 years, 10 Months
Provide exceptional customer service while supporting more than 100 end users
Ensure quick and successful problem resolution by phone and email for all users
Manage switches, router and firewalls to ensure maximum system efficiency and security
Map network drives and provide data synchronization, data backup, OS network recovery and data recovery to
increase corporate recoverability in the event of a catastrophic event
Maintain company computers, printers, scanners, cables and mobile phones to increase end-user efficiency
Manage attendance biometric device and maintain attendance records and reports with strict attention to detail
Troubleshoot and resolve internet connectivity and general software and hardware issues to increase end-user
productivity
Identify, report and resolve network security violations, and fight email spammers to maintain system security
Install and troubleshoot information security systems and solutions to ensure protection of IT assets, business
functions and requirements
Identify strategic IT initiatives and facilitate the adoption of technology-based solutions
Lead the efforts to define, analyze, and implement technical and functional improvements
Monitor and drive accountability for all IT projects and services including delivery, performance and functionality
Develop technical solutions by assembling staff, and service resources to evaluate, design, test, install, and maintain
hardware, applications and software
Manage server and application-related Helpdesk support and training to internal and external clients
Work directly with users on tough technical problems demonstrating service scalability, applications enhanced
performance, 24x7 availability and exceptional support
Implement, maintain and oversee all aspects of the information technology systems and solutions
Provide high-level recommendations on upcoming technology needs and priorities
Maintain accurate and timely data on current and past technology operations
Facilitate technological purchases while sustaining annual IT budget
Bandar Alahmed & Partner for
Provided exceptional customer service while supporting more than 120 end users
Installed and managed Windows Server 2012 and Symantec Endpoint Protection to maintain system stability
Created user account policies, shared files and printers on LAN/WLAN network to increase end-user productivity
Managed all switches, routers, firewalls and DVR equipment to enhance system efficiency
Maintained company computers, printers, cables and other equipment to ensure all technical needs were exceeded
Managed attendance biometric device and attendance record to increase corporate time-tracking efficiency
Troubleshot and resolved internet connectivity, communication, and general software and hardware issues to ensure end-user efficiency
Identified, reported and resolved network security violations to enhance corporate security
Organized training sessions for six (6) employees to increase skill levels and effectiveness
Supervised six (6) external computer consultants and vendors with strict attention to detail
Administrated outside team to develop voice and data wiring infrastructure with the project completed on time, under budget and exceeding expectations
Developed information security and disaster recovery plans
Worked closely with senior management on IT strategies to provide a premium level of service to our customers.
Worked with business teams to understand and translate business requirements to functional requirements
Coordinated the translation of requirements and needs into the forms, code changes, data structures, approvals and tasks
Implemented, monitored, and enforced IT-related procedures, processes and practices
Managed and assisted other IT team members in system support and integration tasks
Communicated the status of key activities, risks, and issues to IT teams and project stakeholders
Provided exceptional customer service for businesses and individuals while supporting more than 1000 end users
Ensured quick and successful problem resolution by phone and email for all users
Increased end user efficiency by providing software installation, hardware configuration and application support
Increase overall productivity by managing, administering and troubleshooting the company’s data and voice
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