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Yousra  Blioua , CUSTOMER ASSISTANT

Yousra Blioua

CUSTOMER ASSISTANT·ARAB INTERNATIONAL BANK OF TUNISIA "BIAT"

Qatar

Master's degree, Marketing

Work experience

Total years of experience: 4 years, 10 months

CUSTOMER ASSISTANT

November 2019 - October 2022

ARAB INTERNATIONAL BANK OF TUNISIA "BIAT"

Houmt El Souk, Tunisia

November 2019 - October 2022

 Reception, information, advice and guidance of customers and prospects.
 Complaints management
 Sell banking and financial products.
 Opening bank accounts.
 Carry out currency transfers abroad
 Build customer loyalty by regularly offering them products that can meet their expectations.
 Approach new customers who meet the target sought by the banking institution.
 Submit to the achievement of commercial objectives, expressed in number of customers acquired and products sold.
 Sale and delivery of means of payment (bank cards, check books, etc.), savings products (savings plans, life insurance plans, etc.), real estate or consumer loans.

Company industry:
Banking
Job role:
Banking

Bank Teller

May 2019 - October 2019

ARAB INTERNATIONAL BANK OF TUNISIA "BIAT"

Houmt El Souk, Tunisia

May 2019 - October 2019

 Perform day-to-day operations at the counter, such as withdrawing or paying money and changing currency.
 Handling currency, transactions, and confidential information in a responsible manner.
 Packaging cash and rolling coins to be stored in drawers or the bank vault.
 ATM Management
 Keeping a professional appearance, a clean and organized work area.

Company industry:
Banking
Job role:
Banking

Customer Relationship Manager

January 2018 - April 2019

E-KARHABTY COMPANY

Gabes, Tunisia

January 2018 - April 2019

 Sale products
 Customer portfolio development
 Participate in the definition of the commercial strategy and objectives
 Telephone contact with customers or prospects (companies, individuals)
 Set up a customer database
 Collect and analyze customer needs to offer them a suitable offer
 Carry out customer follow-up
 Management of customer complaints

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Faculté Des Sciences Economiques Et De Gestion De Sfax

November 2017

November 2017

Master's degree, Marketing

Tunisia

Professional Master in Management – Marketing Specialty: Customer Relationship Management

Institut Supérieur De Gestion De Gabès

June 2014

June 2014

Higher diploma, COMPUTER MANAGEMENT

Tunisia

Fundamental license in science and technology Specialty: Computer management

Secondary school “Ibn Khaldoun”

June 2010

June 2010

Bachelor's degree, MATHEMATIC

Tunisia

Bachelor’s degree in Mathematic

Skills

Administration

Expert

T24

Expert

Marketing

Expert

Banking

Expert

Customer Care

Expert

T24 SYSTEM

Expert

remittances

Expert

CASH TRANSACTION

Expert

ADMINISTRATIVE SKILLS

Expert

DATABASE

Expert

CUSTOMER SERVICE

Expert

TEAMWORK

Expert

BANKING SYSTEM

Expert

MARKETING

Expert

COMPLAINTS MANAGEMENT

Expert

COMMUNICATION

Expert

MICROSOFT OFFICE

Expert

ATTENTION TO DETAILS

Expert

microsoft powerpoint

Intermediate

customer satisfaction

Expert

office work

Expert

money

Expert

problem solving

Expert

outlook

Expert

sales representatives

Expert

atm

Expert

money transfer

Expert

retail banking

Expert

mobile

Expert

customer relations

Expert

retail

Expert

negotiation

Expert

Banking

Expert

Administration

Expert

Sales

Expert

Management

Expert

Customer Care

Expert

Languages

Arabic

Native Speaker

French

Expert

English

Expert