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Yousra  Blioua , CUSTOMER ASSISTANT

Yousra Blioua

CUSTOMER ASSISTANT·ARAB INTERNATIONAL BANK OF TUNISIA "BIAT"

Qatar

Master's degree, Marketing

Work experience

Total years of experience: 4 years, 10 months

CUSTOMER ASSISTANT

November 2019 - October 2022

ARAB INTERNATIONAL BANK OF TUNISIA "BIAT"

Houmt El Souk, Tunisia

November 2019 - October 2022

 Reception, information, advice and guidance of customers and prospects.
 Complaints management
 Sell banking and financial products.
 Opening bank accounts.
 Carry out currency transfers abroad
 Build customer loyalty by regularly offering them products that can meet their expectations.
 Approach new customers who meet the target sought by the banking institution.
 Submit to the achievement of commercial objectives, expressed in number of customers acquired and products sold.
 Sale and delivery of means of payment (bank cards, check books, etc.), savings products (savings plans, life insurance plans, etc.), real estate or consumer loans.

Company industry:
Banking
Job role:
Banking

Bank Teller

May 2019 - October 2019

ARAB INTERNATIONAL BANK OF TUNISIA "BIAT"

Houmt El Souk, Tunisia

May 2019 - October 2019

 Perform day-to-day operations at the counter, such as withdrawing or paying money and changing currency.
 Handling currency, transactions, and confidential information in a responsible manner.
 Packaging cash and rolling coins to be stored in drawers or the bank vault.
 ATM Management
 Keeping a professional appearance, a clean and organized work area.

Company industry:
Banking
Job role:
Banking

Customer Relationship Manager

January 2018 - April 2019

E-KARHABTY COMPANY

Gabes, Tunisia

January 2018 - April 2019

 Sale products
 Customer portfolio development
 Participate in the definition of the commercial strategy and objectives
 Telephone contact with customers or prospects (companies, individuals)
 Set up a customer database
 Collect and analyze customer needs to offer them a suitable offer
 Carry out customer follow-up
 Management of customer complaints

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Faculté Des Sciences Economiques Et De Gestion De Sfax

November 2017

November 2017

Master's degree, Marketing

Tunisia

Professional Master in Management – Marketing Specialty: Customer Relationship Management
View attachment

Institut Supérieur De Gestion De Gabès

June 2014

June 2014

Higher diploma, COMPUTER MANAGEMENT

Tunisia

Fundamental license in science and technology Specialty: Computer management
View attachment

Secondary school “Ibn Khaldoun”

June 2010

June 2010

Bachelor's degree, MATHEMATIC

Tunisia

Bachelor’s degree in Mathematic
View attachment

Skills

Administration
Expert
Administration
Expert
T24
Expert
T24
Expert
Marketing
Expert
Marketing
Expert
Banking
Expert
Banking
Expert
Customer Care
Expert
Customer Care
Expert
T24 SYSTEM
Expert
T24 SYSTEM
Expert
remittances
Expert
remittances
Expert
CASH TRANSACTION
Expert
CASH TRANSACTION
Expert
ADMINISTRATIVE SKILLS
Expert
ADMINISTRATIVE SKILLS
Expert
DATABASE
Expert
DATABASE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
TEAMWORK
Expert
TEAMWORK
Expert
BANKING SYSTEM
Expert
BANKING SYSTEM
Expert
MARKETING
Expert
MARKETING
Expert
COMPLAINTS MANAGEMENT
Expert
COMPLAINTS MANAGEMENT
Expert
COMMUNICATION
Expert
COMMUNICATION
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
ATTENTION TO DETAILS
Expert
ATTENTION TO DETAILS
Expert
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
customer satisfaction
Expert
customer satisfaction
Expert
office work
Expert
office work
Expert
money
Expert
money
Expert
problem solving
Expert
problem solving
Expert
outlook
Expert
outlook
Expert
sales representatives
Expert
sales representatives
Expert
atm
Expert
atm
Expert
money transfer
Expert
money transfer
Expert
retail banking
Expert
retail banking
Expert
mobile
Expert
mobile
Expert
customer relations
Expert
customer relations
Expert
retail
Expert
retail
Expert
negotiation
Expert
negotiation
Expert
Banking
Expert
Banking
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Customer Care
Expert
Customer Care
Expert

Languages

Arabic
Native Speaker
French
Expert
English
Expert