Store Manager
David Morris The London Jeweler
Total des années d'expérience :15 years, 5 Mois
• Plans and directs the day-to-day operations of the store to meet international standards
• Managed all scheduling, payroll and financial service due to Ali bin Ali group policies
• Provide training to improve the knowledge base of the staff
• Ensure customer needs are met, complaints are resolved and all products and displays are merchandised effectively to maximize sales and profitability
• Implemented follow up plan to develop client database for future events
• Maintain awareness of market trends and monitoring what local competitors are doing
• Assisted the Store Manager in the general operation of a retail store and successfully acted as store manager when needed.
• Motivated and sustained a positive work environment to earn superior level of customer service given at all times
• Manage merchandise selection for window displays and works directly with vendors
• Oversaw store cleanliness indoor and outdoor environment
• Oversaw the planning, logistics and staff preparation of effective events to generate additional sales
• Generated an increase in the annual store revenue by 15% over target
• Performing and collaborating on daily operations tasks assigned in sales area such as: merchandising, stocking and inventory.
• Build lasting relationships with customers through follow up
• Build sales by using product knowledge to provide exceptional customer service, understanding their needs and resolve objections as they arose
• Took in repairs on a daily basis and answered all customer inquiries
• Build lasting relationships with customers through follow up
• Proficiency with point of sales systems. Receive and process cash, check and credit card payments
• Coordinated between the department to launch new collection on time at 3 years of working in company
• Extensive information about production lead to quality control on the new samples before final decision
• Prepared and organize systematic catalogue for ordering from 8 different boutiques.
Successfully finishes the three courses jewelry essential , diamond essential and colored stone essential and gain the diploma AJP
My general coursework include classes in International Marketing, Strategic Marketing, Negotiation, Advertising, Skills of Manager, Commercial Management, Financial Management and others.
High school program