Youssef Emad Goubran

• Provide leadership for the dissemination of Company's values, vision, and mission at the Regional office level.
• Keep abreast on socio-economic and political changes in the environment and undertake a timely review of areas that need improvement in the rapidly changing environment.
• Develop and strengthen relationships with local organizations and networks and establish national strategic relations and alliances with partners and civil society working in common cause with Company' objectives and ensure Company' remains relevant to the changing needs of disadvantaged people in Egypt and Africa
• Coordinate the annual planning and budgeting as per organizational guidelines.
• Ensure that adequate internal control mechanisms are in place.
• Ensure the preparation, accuracy and timely submission of financial reports that comply with grant or contract agreements and ensure compliance with all aspects of Company' policies
• Check and verify all inventories and promote efficient management of the organization's assets.
• Participates in regular meetings with the management team and all staff for the purpose of exchanging information, coordination, and learning.
• Ensure the Region management team is effective, mutually supporting and sufficiently involved in decision making, communication, and learning.
• Ensure that experiences and best practices are documented and shared across the organization.
• Lead the Company's sales within the designated region and make sure to align with the strategic partners offering a striving and profitable environment and ECO system of Company's products

 Drive highly visible strategic projects, working cross-functionally to structure problems, analyze
opportunities, and develop solutions and actionable recommendations and results through a
rigorous, data-driven process
 Drive the operational cadence for the group, measure and track critical KPIs and initiatives
 Uncover areas within the business to drive performance improvements
 Provide insights to the business through analytics and market research as required
 Work with cross-functional team (product/eng, marketing, sales, customer success, engineering,
support, IT) to execute on growth opportunities and manage across the company
 You will oversee all financial aspects of the professional services organization, with a focus on
planning, tracking and reporting against the company’s financial plan.
 You will help implement evidence-based decision making, apply thoughtful analytics to business
opportunities, and identify success metrics / develop reporting to track progress against goals
 You will help manage the administrative aspects of our professional services operations.
 Leads replenishment and forecasting to ensure timely product flow based on network capacity
 Accurately forecast monthly, quarterly, and annual recurring revenue
 Align and collaborate with marketing to optimize demand generation and sales growth
Establish a management system to ensure execution of the sales strategies
 Be accountable for business growth and achieving overall metrics (revenue, retention, ext…)
 Inspire and support sales managers to enable their teams meet monthly goals
 Drive regional strategic expansion
 Conduct regular pipeline reviews to provide forecasting visibility & identifying areas for improvement
 Exceptional relationship building & networking skills (preferably engaging in Channel/Partner
relationships), and the ability to build and grow connections with prospective clients.
 Ensure all work processes and flows are documented, followed and optimized
 Achieve growth sales targets, expand client-base and optimize operational KPIs
 Effectively implement net new business acquisition sales strategies and tactics to maximize efforts
to penetrate new enterprise accounts and achieve quota objectives

 Contribute to defining the MENA regional strategy and the operational model to deliver it.
 Ensure country offices in MENA are led and managed to an excellent level with an appropriate level
of support ensuring the delivery of excellence in programming towards NORIA Goals.
 To ensure the country offices assets of staff, partner and donor relationships, funds, equipment, and
management are developed, managed and preserved through the use of NORIA and industry
standards and norms
 Responsible for the development of commercial activity in the MENA region by developing a branded
pricing and promotional model - specific to each country, and working with the relevant distributors
to increase distribution and ROS in each market.
 Responsible for establishing a clear plan to increase the Noria's market share in MENA by
formulating and implementing an aggressive new business and account development strategy,
 Maximize the potential of new business from organizations that have traded with the company and
train, coach and motivate team members to exceed targets

 Developing and executing the company’s business strategies
 Providing strategic advice to the board and chairperson
 Liaising with prevalent to create choices for operational exercises and set key objectives
 Arranging and observing the day-to-day running of Business to guarantee smooth progress
 Direct & oversee operations Team to ensure that carry out their responsibilities to the required
standard.
 Delegate obligations crafted by leaders giving direction and inspiration to drive greatest execution
 Supervising staff from different departments and provide constructive feedback
 Assess routinely the productivity of business techniques as indicated by authoritative targets
 Oversee the development of the Learning main points of the organization, make sure it fits the
market requirements and needs.
 Ensure a positive work environment
 Ensure performance appraisal, training, and professional development activities
 Oversee acquirement cycles and organize material and assets designation
 Regulate client assistance measures and put together them to improve consumer loyalty
 Review financial information and adjust operational budgets to promote profitability
 Oversee connections/concurrences with outside accomplices/sellers
 Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
 Guarantee that the organization runs with lawfulness and adjustment to set up guidelines
 Building and enhancing the company's public profile at events, speaking engagements, etc

 Planning and delivering CRM strategies to increase loyalty and retention across a company.
 Deciding on the structure of a chosen CRM platform
 Ensuring CRM Platform works seamlessly across each arm of the organization.
 Building and maintaining profitable relationships with key customers.
 Overseeing the relationship with customers handled by the team.
 Resolving customer complaints quickly and efficiently.
 Coordinates sales forecasting, planning, and budgeting processes
 Monitoring and maximizing customer lifetime value strategies ensuring maximum profitability.
 Proactively monitors and strives to maintain high levels of quality, process consistency
 Supports the equitable assignment of sales force quotas
 Segmenting customer databases and maintaining lists of segmented customers.
 Identifying new leads and target audiences to optimize ROI.
 Proactively identifies opportunities for sales process improvement.
 Monitors the accuracy and efficient distribution of sales reports and other intelligence
 Recommends revisions to existing reports, or assists in the development of new reports
 Implements enabling technologies, including CRM, to field sales teams.
 Monitors the assigned sales organization's compliance with required standards
 Working other departments to arbitrate or clarify the application of sales compensation program
policies and procedures

 Manage the strategy of the department with the Business development director
 Coach the Business development team to achieve company goals and objectives
 Act as a project manager for some of the company's important projects.
 Develop and deliver sales presentation and proposals based on customer needs.
 Continuously learn and collaborate with each product Business unit
 Contact new and existing customers to discuss their needs and provide suitable solution
 Identify prospective customers by using business directories, following leads.
 Participating in organizations trade shows and conferences.
 Quote prices, credit terms, or other bid specifications.
 Select the correct products or assist customers in making product selections

 Develop and deliver sales presentation and proposals based on customer needs.
 Assist in market research of competitors and competition in market.
 Manage the company’s social media, assist in supervising Media Specialist.
 Receiving incoming sales calls to the office lines.
 Contact new and existing customers to discuss their needs and how to be satisfied.
 Identify prospective customers by using business directories, following leads.
 Participating in organizations and clubs, and attending trade shows and conferences.
 Prepare sales presentations or proposals to explain product specifications
 Provide clients with the Returns and benefits of the services
 Provide feedback to product design teams so products can be tailored to clients' needs.

 Pre-Sales preparations for the commercial and Sales
 Understand the business process management
 Analyzing the SWOT of the company.
 Designing an alternative business process work flow, implementing the solutions, supervising the
execution process
 Preparing reports for the proposed suggestions
 Work closely with Alliance Manager to design, implement, analyze and deploy new business
processes
 Manage partner relationships to increase business and identify new opportunities for company
partnerships
 Track all business development activities, analyze quarterly progress and suggest new strategies
based on findings
 Oversee workflows for partner accounts, manages partner communications for territory and resolves
escalated issues or questions from partners
 Preparing and delivering presentation to the client, having researched their business and
requirements.
 Planning and doing Market researches for different sectors
 Course instructor and trainer for Star alliance Trainings

 Receiving and valediction the Airplanes
 Responsible of helping all the Special needs cases on the planes
 Responsible of helping the VIP persons in the planes
 Arranging Events for Egyptair ceremonies