IT Manager
i-STEPS
Total years of experience :19 years, 0 Months
1. Managing software development team & IT staff.
2. Provide guidance, coaching and leadership for programming team to encourage work productivity.
3. Overseeing the annual IT budget and ensuring cost-effectiveness.
4. Develop and implement policies related to network security, disaster recovery, and IT infrastructure.
5. Monitoring daily operations, including server hardware, software, and operating systems.
6. Direct the activities of the help desk to ensure the IT needs of users are met.
7. Perform ongoing support and maintenance of all hardware, software, and network components.
8. Responsible for the overall software development life cycle process & web development team.
9. Developing Web development project plans, goals, and budgets; identifying resources needed.
10. Assign the required web development team expertise based on the IT Project specifications.
11. Analyses, review & approve Web development Projects.
12. Tracking milestones, deliverables, and change requests to make sure schedule is on track.
13. Managing Multi-Web hosting accounts.
14. Translate business requirements into technical solutions, recommend alternative technical and business
approaches
1. Responsible for building and managing IT department team & technological solutions.
2. Manage all aspects of internal and external day-to-day IT operations.
3. Provide information technology solution assessment, analyze the costs, value and risks.
4. Develop the budgetary needs and expenses of the IT department based on IT annual plan.
5. Develop requirements, outlines, budgets, and schedules for information technology projects.
6. Provide leadership to IT specialists in managing information security & network infrastructure.
7. Guide IT team in IT implementations, configuration & roll outs & other technical duties as required.
8. Managing procurement processes for the acquisition of technology products and services.
9. Approve purchases of technological equipment’s, software and establish partnerships with IT providers.
10. Oversee and ensure technology vendor deliverables, contractual requirements, performance guarantees, and implementation and testing milestones are met.
11. Prepare and maintain technical and procedural documentation as required.
12. Designs the architecture for complex systems with constantly evolving requirements.
13. Manage multiple cloud based & hosted systems solutions.
14. Oversee investments in technology hardware & software to meet the goals and objectives of company.
15. Regular periodic review and evaluate how current systems and applications are aligned with business needs.
16. Manage Microsoft office365 admin center, Azure AD and subscribers.
17. Involve in testing integrity and performance of various information networks and software applications.
18. Regular review meetings with all the key stakeholders to update on IT actions & review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
19. Provide orientation to new users of implemented technology.
20. Providing User Training on various business critical mission applications.
1. Area IT Manager for \[Egypt, India, Kuwait, Jordan and Dubai\] regional offices.
2. Managing on-premises team as well as remote team across multi time zones.
3. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
4. Providing direction for IT team members, Identifying opportunities for team training and skills advancement.
5. Formulate and develop IT department annual plan with allocated or forecasting budget.
6. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
7. Manage vendor software solutions including developing and monitoring software maintenance plans, and developing and ensuring adherence to contractual SLAs and KPIs.
8. Lead small to large IT projects, including the design and deployment of new IT systems and services such as VMware vSphere, ITSM ticketing system, Microsoft office365, Dropbox data migration, Cloud based WIFI solution, Enterprise Bitdefender gravityZone, ERP implementation, Information security solutions …etc.
9. Handle annual budget and ensure cost effectiveness for the IT department.
10. Developing and implementing IT policies and best practice guides for the e.construct global offices
11. Designing training programs and workshops for IT staff members as part of continuous development program.
12. Designing an information security awareness program for e.construct staff members.
13. Researches and recommends acquisition of network hardware and software.
14. Continuously analyze current process, technologies, and vendors to identify area of improvement.
15. Review and track all incidents and requests on the helpdesk system, providing regular updates to the customer
and ensuring SLA’s are met and ensure that support staff is adequately doing the same.
16. Identify and prepare hardware for disposal when appropriate & ensure hardware is stripped and secured before disposal.
17. Coordinate with all head of the departments within e.construct and take their inputs to improve the technology solutions, implementation and adoption.
18. Provide management and guidance for IT support of desk-based in diagnosing and solving issues and escalating to 3rd Line where appropriate for internal/external users.
19. Chairing the management of a review of the critical systems applications across the e.construct business.
20. Conduct risk assessments to evaluate the effectiveness of existing IT controls and proposed vendors solutions to determine the impact of proposed changes to business processes, applications and systems as part of continuous IT audit program.
21. Collaborate with key stakeholders to validate, verify and address IT audit findings, control deficiencies and remediation plans.
1. Managing a team of 8 IT engineers across different geographical locations.
2. Developing project plans, goals, and budgets; identifying resources needed for IT projects.
3. Managing full scope of IT Projects that include computing resources, network infrastructure designs, telecommunications, business applications & ERP implementation, servers’ deployments, VOIP telephone system, information security devices, servers room design & environmental control and EarthCam solutions.
4. Developing schedules and methods for measuring results.
5. Organizing and managing all phases of the project to ensure on-time completion.
6. Monitored project risks and scope creep, identify potential problems and proactively identifying solutions.
7. Using project management tools to track project performance and schedule adherence.
8. Coordinating project team members and developing schedules and assigning individual responsibilities.
9. Conducted GAP, BIA, defined constraints and presented to project team.
10. Performed Cost/Benefit analysis & ROI for proposed systems to aid executives to make decisions.
11. Preparing RFP and conducting all necessary meetings to facilitate selection of project services and products.
12. Planning and overseeing the preparation and dissemination of project communications.
13. Managing resources for projects, such as individual expertise, technical requirements & budget.
14. Responsible for delivering projects against agreed managed scope, and within budget.
1. Managed full scope of IT operations, including software development and networking infrastructure.
2. Implemented security management procedures and Firewall policies for ensuring of CIA.
3. Responsible for reviewing the business cases and cost benefits analysis for IT requested solutions to have an assurance of alignment IT operations with business needs.
4. Implemented a new in-house centralized management printing service.
5. Manged Druva Saas solution for backup the end points data for employees.
6. Regularly performed servers, firewall and network components monitoring for maintain availability.
7. Manged and administered windows server 2012 & NAS Storage.
8. Manage and maintain the backup systems & ensure backups are run to schedule and retention is met.
9. Assisted in designing and testing the Disaster Recovery plan.
10. Planning, design and implanting centralized Enterprise Avaya VOIP telephone system.
11. ERP implementation auditing and monitoring controls.
12. Determine audit scope and objective and accordingly prepare audit work plan.
13. Identify critical risks and recommend corrective steps to address the risks.
14. Develop auditing program to offer comprehensive audit coverage within the organization.
15. Ensure that previous audit recommendations are addressed and implemented.
16. Developed policies, procedures and standards for Information Security.
17. Provide recommendations and guidance on identified security and control risks.
18. Designed and implemented audit programs for examination of technical systems.
19. Examine internal IT controls, network and system vulnerabilities, evaluate the design and operational effectiveness, determine exposure to risk and develop a counteractive & remediation strategy.
20. Develop well-crafted audit reports including results and communicate audit findings and recommendations for
management.
1. Creating network policies and defending against unauthorized access, modifications, and destruction.
2. Consulting with staff and executives about the best security practices and providing technical advice.
3. Participated in designing and assessing the corporate enterprise information security best practices.
4. Configuring security systems, analysing security requirements, and recommending improvements.
5. Regularly monitoring network traffic for suspicious behaviour & authentication violation.
6. Developed Disaster Recovery processes and procedures to ensure a zero downtime.
7. Develop and publish Information Security policies, procedures, standards for ensuring of CIA.
8. Protecting computing resources against cyber-attacks using of MacAfee Antivirus enterprises editions.
9. Managed Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management
10. Console (GPMC); DHCP; WINS; and DNS administration in windows 2012/2008 servers.
11. Monitor availability of IT resources using Orion Solarwinds monitoring tool.
12. Managed IT assets vulnerabilities by using QualysGuard VM for protecting against potential threats.
13. Configure and setup Fortigate Firewalls polices & UTM threat management.
14. Updating software with the latest security patches and ensuring the proper defences are present.
15. Implement security awareness program for minimizing security breaches and vulnerabilities.
16. Perform information systems risk assessment, recommend and oversee mitigation measures.
17. Serves as the lead in-charge IT auditor on small- to medium-size IT audit projects.
18. Performed post audit reviews to determine the extent to which audit recommendations have been implemented and collaborated with other Departments to verify audit report findings regarding Information Systems.
1. Installation, administration and configurations Microsoft windows server 2000 /2003/2008 platforms.
2. Installed, configured and maintain AD roles such as DNS, DHCP, printer and file sharing services.
3. Implemented and managed IP Addressing; configured TCP/IP addressing on a servers.
4. Performed technical hands-on design, installation and implementation of Sonic-Wall Firewall device.
5. Configuring and supporting security tools, such as Trend micro anti-virus software
6. Configuring security systems, analysing security requirements, and recommending improvements.
7. Designed, planned and implemented Group Policy, delegation strategies and OU structure.
8. Plan and lead for network cabling infrastructure deployment execution for Arabtec Precast HO.
9. Administered data backups and ensured data recoverability.
10. Implemented custom restore requests varying from full system restores to specific single file restores.
11. Responsible for RFP (Request for Proposal) for IT items with cost effective and high quality.
12. Training staff to understand and use the best security practice for protect company data.
1. Provided 1st line desk side support to around 100 users.
2. Installed, configured and troubleshoot software and computer systems related issues.
3. Responsible for managing and administered windows 2000 server.
4. Support the implementation of new IT solutions or applications.
5. Performed routine server data backup jobs, respond to requests for file restores.
6. Maintain accurate inventory of technology hardware, software and resources.
Participate in 5th world IT conference in December 2014 held in dubai Participate in Third annual research conference in Middlesex Univercity In Dubai
First class honors Grade