Executive Housekeeper
Al Khoory Hotels
Total des années d'expérience :15 years, 10 Mois
Planning, organizing and directing team members to ensure the highest degree of guest satisfaction,
•Overlooking and managing the daily activities of the Housekeeping departments of both properties
•All Standards are being maintained in accord to QTA (Qatar Tourism Authority)
•Attends management meetings and daily briefings as required.
•Ensure two way communications in the department. Ensures that appropriate standards of conduct like dress, hygiene, uniform and appearance are maintained by the colleagues in the housekeeping department.
•Monitors guest feedback through comments cards to identify shortfalls and remedy service issues.
•Improving standards and maintaining them accordingly.
•Handling S.O.Ps (Standard Operating Procedures)
•Overlooking purchase, re-order and maintain housekeeping supplies and inventory.
•Uphold the highest standards of cleanliness, safety, and conduct.
•Knowledge of safety standards within Housekeeping department.
•Ensures the proper maintenance of all equipment; makes arrangements for repair
and/or replacement of used and damaged equipment.
•Keeps updated with the new products in the market.
HR responsibilities
•Provide performance evaluations regarding colleague probation periods, annual performance reviews, promotion or transfer consideration and salary reviews.
•Regularly solicits feedback from supervisors on colleague performance as well as making personal observations
•Establishes comprehensive training programs for the department.
•Evaluates departmental training sessions.
•Personally conducts training for all housekeeping colleagues
•Approves all colleague addition or replacement, manages annual leaves
•Attends all hotel trainings as required
•Adheres to all HR policies and procedures
•Continually strives to improve self-knowledge.
Financial responsibilities
•Implements strategies aimed at cost minimization, productivity maximization with reduction at quality standards.
•Assist the laundry in charge in the formation of budget plans.
•Maintain the housekeeping budget.
•Maintain the housekeeping budget, providing billing summaries and expenses for all pre
and post events.
•Actively participates in energy saving and recycling initiatives like
1. Environmental awareness, education, and training for employees and guests
2. Waste reduction
3. Energy conservation
4. Water conservation
5. Sustainable Purchasing policy
6. Chemical use
7. Commitment to continuous improvement
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