Guest Relation & Front Office
Burj Al Arab
Total years of experience :15 years, 4 Months
Maintain a high level of communication with guests and ensure that all requirements are met and fulfilled with a personal approach
Provide a high level of organization and management
Ensure a smooth Front Desk operational process (check-in/out, full cashier services, etc)
Maintain a high level of support and interaction with Management and cross- departments in order to establish and develop personal guests’ contact and provide ultimate experience for customers’ support taking into account guests’ preferences and feedback
Corporate culture and standards of service support
F & B personnel recruitment and assessment
F & B personnel development and training, performance control
Greeting & guiding all guests visiting the restaurant, ensure personalized welcoming for all diners
Administrational tasks, taking bookings, coordinating table allocation
Guests service in the bar and several restaurants of the Hotel, Micros operations
Bachelor of Science in Hospitality Service and tourism