Yunus Shaikh

• Regular interaction with client for requirements clarification and for Application.
• Moving of update set from instance to instance.
• Designed different Workflows for Catalog items.
• Developed, and customized ServiceNow applications to automate and streamline
business processes.
• Working on Forms, Form Layouts, related of Service Now
• Customization of Modules working on Workflows using Service-Now Business Rules,
UI actions & UI polices and client scripts.
• Worked on Service now to JIRA integration using JIRA spoke
• Providing solutions to enhancement requests by developing with JavaScript and
implementing workflows on Service Now.
• Perform migration activities using update sets, XML imports and Publish Application
across multiple environments.
• Perform peer-review for the stories.
• Customized UI Policies, UI Action.
• Designing SLAs, Configuration of Email Notifications.
• Designed different Catalog items and Record producers.

Worked as a ServiceNow Developer for Asia's largest pharmaceutical company, mainly handling their
ITSM (INC/PRB/CHG/Service Catalog), Employee center.
• Performs core configuration tasks including system policies, business rules and
• client scripts.
• Design, develop, and customize ServiceNow applications to automate and streamline business
processes.
• Creation of new Service Catalog Items, order guides, record producers and modifying existing ones as
per the new requirement
• Worked on Intune Spoke Integration to get all the Assets in Hardware Table
• Following agile process to develop and deploy code in development and production environments.
• User, Groups and Roles creation.
• Working with client and functional requirements within Service Now.
• Involved in technical and functional design requirements.

• Worked as a ServiceNow Developer for Asias largest pharmaceutical company, mainly handling their
ITSM (INC/PRB/CHG/Service Catalog), Employee center.
• Performs core configuration tasks including system policies, business rules and
• client scripts.
• Design, develop, and customize ServiceNow applications to automate and streamline business
processes.
• Creation of new Service Catalog Items, order guides, record producers and modifying existing ones as
per the new requirement
• Worked on Intune Spoke Integration to get all the Assets in Hardware Table
• Following agile process to develop and deploy code in development and production environments.
• User, Groups and Roles creation.
• Working with client and functional requirements within Service Now.
• Involved in technical and functional design requirements.