Yunus Syed

• Lead cross-functional teams to achieve corporate business objectives, ensuring both top-line and bottom-line growth.
• Spearheaded strategic planning and visioning activities, translating organizational goals into actionable programs.
• Fostered a dynamic and collaborative work environment, emphasizing accountability and excellence.
• Managed annual budget planning and execution, optimizing resource allocation for maximum ROI.
• Subject Matter Expert (SME) in survey programming platforms with proficiency in JavaScript, HTML, Python, and MS Ofice.
• Collaborated with Sales, Stakeholders, and Professional Services teams to resolve challenges related to survey customization and operations.

• Cross-trained employees to maximize team agility and performance.
• Developed and maintained client relationships through account development.
• Led teams through performance improvement plans and managed production monitoring.
• Advanced problem-solving for day-to-day client issues and internal process management.

• Managed schedules, approved leave requests, and ensured smooth operational flow.
• Trained and coached team members on company procedures and task completion.
• Recruited and mentored new hires, ensuring a team of top performers.

• Developed advanced programming solutions for diverse projects, enhancing client satisfaction.

• Programming of online surveys using CofirmIT.
• Analysis and review of the project.
• Survey scripting making use Client Specific tool “Confirmit”.
• Direct client interaction through Mails, IM.
• Assuring 100% quality of the projects

• Delivered training sessions on technical skills, improving overall student success rates.