Guest Relations & Protocol Coordinator
Doha Forum
Total years of experience :3 years, 9 Months
• Managed 16+ key client accounts in several industries (hospitality, entertainment, real estate, health & fitness, retail, F&B, wholesale suppliers)
• Contributed to the development of the overall marketing strategy
• Developed and executed a social media strategy that aligns with business goals
• Managed and established special deals with businesses for the NFPO
• Arranged, planned, and executed activity programs under the NFPO (including communication execution and attaining target numbers)
• Weekly reports of activities done along with their statistics and supporting visuals for higher management
• Established a digitalized database of the NFPO members to keep easier track of them
• Handled communications and day-to-day tasks related to meeting with potential and current NFPO members
• Managed corporate deals and overall communications with current and potential corporate partners
• Participated in weekly meetings with the Marketing and Operations teams to go through weekly goals and come up with strategies to achieve business goals for each attraction
• Created and published original and engaging content across various social media platforms (e.g., Facebook, TikTok, Twitter, Instagram, LinkedIn, etc.)
• Planned and worked alongside team members on key paid online campaigns to drive footfall to the desired attraction
• Planned, managed, and executed weekly giveaways to the target market on social media to achieve weekly KPIs
• Collaborated with the marketing team to develop and implement social media advertising campaigns
• Monitored and analyzed social media metrics to identify trends and opportunities for growth
• Maintained a content calendar and scheduled posts in advance
• Worked with designers and other stakeholders to develop visual content (e.g., graphics, videos, etc.)
• Participated in the planning and execution of social media events and promotions
Guest Management • Event Management • Responsible for managing VIP & VVIP guest relations
● Project management of all Marketing activities: website design and development, events, campaigns, media productions, social media planning… etc.
● Media management: planned organic & promoted posts on all social media platforms
● Event Management for the university and other subsidiaries under Artan Holding: graduation ceremonies, orientations, workshops, CSR, VIP events
● Assisted the Group Head of Marketing in managing accounts of subsidiaries under Artan Holding (QSTC, DBS, and Mirage International Property Consultant)
● Marketing Campaign Planning & Strategizing: quarterly marketing activities proposals, full marketing campaigns and their proposed platforms, budgeting, and daily tracking of performance
● Digital Marketing: worked alongside the Digital Marketing team in executing monthly campaign plans
● Created Website Structure: created the website skeleton, content required, utilities required, and created the action plan to lead the entire project which was completed in two months
● Content Writing: social media, PR, SEO, email marketing, SMS marketing, printed media, scripts, radio dialogue
● Worked alongside the design team on design tasks: social media, video editing, video sequence, website design, landing page design, branding, collaterals, designing prospectuses and brochures
● Managed training for all new interns over a 3-month period and offering continuous advice, guidance, and mentorship on duties and best practices
- Assisted in organizing and implementing communications strategies based on current projects on current clients and prospects.
- Worked on ongoing market research by testing the market by performing telesales calls and reporting back to management with results, adjusting the approach and testing the market again.
-Represented the company by handling clients' calls concerns and their contracts with the company once established.
- Worked on Social Media Audit, Planned Posts, and Content Writing on the company website and Instagram.
- Created a Digital Marketing Campaign along with the implementation strategy.
- Conducted a market research survey (in person) for a "Baqala" POS Software idea that QPR was working on, I was in a team of 3 that visited different dry cleaning and grocery stores that mainly use only cash transactions. In addition to a customer satisfaction survey of the GoExplore Kiosks (in person).
- Worked with the founder directly on the Business Development and Planning phases of the business in order to pitch the business idea to potential investors.
-Conducted a market research and survey along with several duties & responsibilities that include: calling and setting up meetings with potential clients, company branding, participation in training and events that were part of the Digital Incubation Center program at the Ministry of Transport & Communications.
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