Yusuf Ali Khan Afghan

HR Manager for Head quarters (Kelsterbach), Berlin and Munich

Full-cycle Recruitment & Onboarding: Lead the entire recruitment process from sourcing to hiring, ensuring efficient onboarding of new hires while meeting staffing needs across multiple locations.
Payroll & Time Management: Manage payroll processing, overtime calculations, public holidays, and vacation tracking, ensuring accurate and timely payments while maintaining compliance with labor laws.
Compliance & Legal: Oversee adherence to labor regulations and collective agreements. Handle employee certifications (ZVÜ, LuSi, Airport ID cards) and ensure compliance with company policies and local legal requirements.
Employee Relations & Labor Relations: Serve as the primary point of contact for HR-related matters, resolving employee issues, managing labor costs, and maintaining positive relationships with unions and relevant authorities.
Training & Development: Identify employee training needs and ensure the delivery and documentation of required training. Implement development programs to improve workforce skills and engagement.
HR Systems & Process Improvement: Act as gatekeeper for employee information in the HRIS system. Research and implement HR software solutions to streamline processes, enhance accuracy, and increase operational efficiency.
Safety & Culture: Partner with the management team to promote a safe work environment and foster a positive, inclusive company culture that aligns with Newrest’s global standards.
Administrative Oversight: Handle all administrative personnel matters, including contract drafting, communication with authorities, and employee documentation.

Key Skills:

Recruitment & Talent Acquisition
Payroll Management & Labor Cost Control
Compliance with Labor Laws & Certifications
Employee Relations & Union Negotiations
Training & Employee Development
HRIS System & Process Optimization

Starting as an HR Trainee and progressing to Head of Administration, I gained comprehensive experience in human resources and administration within the aviation sector. My journey at DiPa GmbH equipped me with a deep understanding of HR strategies, compliance, and team leadership.

Recruitment & Talent Management:Spearheaded the recruitment process, streamlining sourcing, evaluating, and onboarding both technical and non-technical roles. Managed recruitment strategy to meet industry demands and worked on employee retention initiatives.

Compliance & Certifications: Oversaw critical certifications such as Background Checks (ZVÜ), Aviation Training (LuSi 11.2.6, 11.2.3.9, 11.2.3.10), Dangerous Goods Regulations (DGR), and Health Certificates (IFSG) for employees working in airport warehouses.

HR Operations & Payroll: Directed HR administrative operations, including payroll processing, timekeeping, and invoicing. Ensured meticulous handling of contract management and compliance with industry-specific regulations.

Performance Management & Training: Developed performance systems aligned with business objectives and led training programs to enhance employee skills. Managed employee engagement projects and organizational development in partnership with senior executives.

Process Improvement & Strategy: Initiated process improvements that enhanced HR services and operational efficiency. Developed and implemented HR strategies focused on fostering a productive work culture and driving overall business success.

Leadership & Team Development: Mentored and managed a team of interns, overseeing their recruitment, training, and development. Fostered a collaborative work environment and guided them through HR and administrative tasks, preparing them for future career growth.

Throughout my career at DiPa GmbH, I contributed to key initiatives that improved compliance, optimized HR processes, and supported strategic company goals within the aviation sector.

Key Responsibilities:
* Passenger Assistance: Provide expert assistance to travelers with reservations,  flight information, and general inquiries, ensuring a smooth and enjoyable journey.
* Issue Resolution: Rapidly address and resolve customer concerns, leveraging strong problem-solving skills to transform challenges into positive outcomes and heightened customer satisfaction.
* Communication: Proactively keep passengers informed about flight statuses, delays, and other pertinent updates, ensuring transparency and a commitment to excellent service.
* Baggage Handling: Offer prompt support for issues related to misplaced or delayed baggage, coordinating with relevant departments to facilitate swift resolutions and maintain customer contentment.
* Service Excellence: Uphold and enhance United Airlines’ reputation for service excellence by consistently surpassing customer expectations and upholding a professional demeanor.
* Collaborative Teamwork: Work in tandem with ground staff, flight crews, and other departments to deliver a cohesive and seamless travel experience for all passengers.
* Operational Improvement: Contribute to the enhancement of customer service protocols by offering insightful feedback and fostering a culture of continuous improvement.

Additional Tasks:

* Safety Protocol Adherence: Ensure compliance with all safety regulations and procedures, contributing to a secure travel environment.
* Documentation Accuracy: Maintain meticulous records of customer interactions, reservations, and transactions to support operational efficiency and service accuracy.
* Loyalty Program Promotion: Encourage enrollment in United Airlines’ loyalty programs, highlighting benefits and enhancing customer engagement.
* Multilingual Support: Provide language assistance to international passengers, facilitating clear communication and a barrier-free service experience.
* Emergency Response: Be prepared to offer calm and decisive assistance in the event of emergencies, ensuring passenger safety and adherence to established protocols.

Key Responsibilities:
* Check-In Efficiency: Skillfully managed the check-in process for an average of 2000 passengers daily, ensuring efficient boarding and timely departures.
* Safety Training: Completed comprehensive training in the Lufthansa Safety Management System, including modules on Human Factors for customer service, safety procedures for baggage handling systems, and basic check-in operations.
* Regulatory Compliance: Certified in AVSEC07E 11.2.3.8 with a focus on Airport ID protocols and Dangerous Goods handling in air traffic, adhering to Federal Aviation Agency standards.
* Continuous Learning: Participated in the AERO2023 conference, gaining advanced knowledge in aviation safety and security, furthering professional development.
Additional Tasks:
* Customer Experience: Enhanced passenger satisfaction by providing personalized service and addressing individual needs during the check-in process.
* Team Coordination: Collaborated with airline staff and ground services to streamline operations and maintain a high level of service quality.
* Documentation Management: Maintained accurate records of passenger check-ins and safety training certifications, supporting airline compliance and audit readiness.
* Process Improvement: Actively contributed to the improvement of check-in procedures and customer service protocols, based on real-time observations and passenger feedback.

* Leadership & Management: Spearheaded a customer service team, ensuring the delivery of exceptional service and efficient operational management.
* Client Relations: Fostered strong relationships with clients, ensuring their travel needs were comprehensively met and their experience was memorable.
* Vendor Negotiation: Strategically negotiated with vendors to secure cost-effective lodging, transportation, and activity arrangements.
* Operational Coordination: Oversaw daily operations, maintaining a focus on superior customer service and streamlined processes.
* Travel Experience Enhancement: Curated and organized group activities, enhancing the overall travel experience and providing expert guidance to travelers.
* Problem Resolution: Implemented effective solutions to resolve complex travel-related issues, ensuring client satisfaction and loyalty.
* Team Development: Conducted training sessions for team members to elevate service standards and improve operational efficiency.
* Performance Analysis: Monitored and analyzed team performance metrics to identify areas for improvement and implement strategic enhancements.

Key Achievements:

Efficiency Optimization: Spearheaded a dynamic team strategy that enabled the processing of over 20, 000 orders in a single day, setting a new operational benchmark.
Cross-Cultural Collaboration: Cultivated robust cross-cultural communication skills through effective collaboration with a diverse team of over 12 international colleagues.
Inventory Management: Implemented innovative inventory management techniques that streamlined operations and reduced overhead costs.

Customer Engagement & Transactions: Skillfully executed over 1000 customer transactions daily, ensuring a seamless and positive shopping experience.
Inventory Management: Efficiently managed the stocking of shelves and maintained optimal stock levels of Xiaomi India’s cell phones, TVs, and accessories, contributing to a 10% reduction in out-of-stock incidents.
Product Expertise & Support: Provided expert advice and support to customers, enhancing customer satisfaction and fostering brand loyalty.
Complaint Resolution: Handled customer complaints with professionalism, resolving issues promptly and escalating serious concerns to the duty manager, resulting in a 50% improvement in customer service ratings.