IT Officer
PRIVILEGES PLUS CONSEILS SAS
Total years of experience :10 years, 10 Months
Creating project plans, track deliverables and timelines, prepare daily, weekly and monthly project status reports.
Perform daily system monitoring, verifying the integrity and availability of all hardware components related to servers and storage.
Perform regular security monitoring to identify any possible intrusions at the hardware level.
Support the line manager to identify and review the new technology and hardware
trends to help the organization to move a better more agile and efficient IT infrastructure.
Develop procedures for maintenance and renewals of hardware components, their security and support details.
Work with the vendors to provide a timely response time for replacement or procurement of faulty components.
Review and identify the improvements in the overall design of the hardware components on a regular basis to ensure that changes done over time do not degrade the stability and availability of the systems.
Troubleshooting IT systems when there is an issue reports by end users.
Maintain communication with end users regarding issues.
Manage multiple priorities including balancing urgent needs with long-term planning work.
PC Maintenance - Printers Configuration and Maintenance - Advise companies in IT equipment purchase - Cisco Switch Install and Configure - Windows Sever Install and Configuration.
Maintained the LAN TCP/IP network
Execute the first level of network administration
Provided troubleshooting for Windows XP, 7 Professional & Enterprise, and Windows Servers 2003/2008/2010/2012
Installed, configured and managed Cisco Switches
Install and managed the domain controller, File Server and Print Server
Create and defined AD groups, users and user permissions
Ensure a maximum level of service and satisfaction to 600 system users
Maintained system and maximum resources 500 PC 48 Servers (30 virtual)
Schedule and manage backups of all company file and email through the use of Symantec Backup Exec 2015
Assisted in the planning and implementation of a help desk service ticketing system
Maintained users mailbox
Participated in the migration of the Microsoft Exchange from 2003 host to 2010 and from 2010 to 2013 host
Participated in the migration of the infrastructure and desktop PC from windows XP to 7
Provided support and technical training on hardware and software to end users
Set up and maintained the operations of all computers systems and other technologies
Performed diagnostics: troubleshot system issues, documented help desk tickets and resolutions, maintained equipment. Troubleshot problem with a variety of computer operating systems and hardware configurations.
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