Fraud Manager
Standard Chartered Bank
Total years of experience :26 years, 1 Months
• Balanced the need for loan-volume growth with the equally important necessity of optimum underwriting quality to minimize risk while maximizing profitability.
• To provide underwriting services within large, Full service regional mortgage lender offering both Conventional and Islamic Mortgage.
• Gained Extensive experience in Retail and Wealth Underwriting & Ensured loan submittals met internal and external eligibility requirements.
• Provided meticulous attention to detail in underwriting mortgages & Auto loans. Evaluated the financial strength of borrowers to determine risk and repayment capacity.
• Demonstrated excellent follow-through with borrowers, loan originators and management throughout all phases of the underwriting process.
• Analyze employment profile, credit strength, property characteristics, and all other information pertinent to the credit decision process on each mortgage application.
• Prioritize Workflow queue in order to minimize turnaround time.
• Select required conditions on each deal to be satisfied by the solicitor/broker prior to funding.
• Verify accuracy of supporting employment, down payment, appraisal, and financial documentation obtained.
• Build market position by locating, developing, defining, negotiating and closing business relationships.
• Maintain strong relationship with key contacts in existing accounts and develop new accounts.
• Ensure allocated tasks are executed in accordance with the firm’s methodologies, & professional standards.
• Perform client presentations articulating the value proposition of product, solution and service offerings.
• Understand the budgeting process during the proposal phase and the relevance of cost and time management.
• Coordinate efforts to improve the customer experience at the point of sale.
Responsible for Sales performance & manages key relationship with corporate clients & key distributors.
Responsibilities include Account negotiations, Management of accounts, marketing planning & execution, setting account targets, Marketing reporting.
Responsible for Increase in customer base, Annual income and profitability.
Primary responsible in identifying & implementing internal control and cost saving procedures.
Supervised Sales and collection team through out the year considering accounts receivable well in control.
Implemented a new strategy integrating sales and collection in order to ascertain smooth control.
Responsible for Training & development of new and existing employees.
Driven a mid range credit card collection team comprising of Assistant Team leader, Tele Callers & Field collectors with a bucket balance of AED 25 M
Active participation in weekly review, Analysis, Projections, & collection risk with the Head of Collection & Risk, Responsibilities included Cycle to Month end, Cycle to Cycle, Bucket Balances & Net Flow’s mgt.
Implemented strategies to curb seasonal impacts and setting up Daily Run Rate to reduce bucket balance & mitigate future inflow risk from various cycles
Handled weekly review of Field performance, monthly Evaluations and daily cash handling/collection review
Worked with the strategy team to design and implement operational risk and compliance assurance solutions in line with the regional guidelines of the risk & control assessment (RCA)
Driven the concept of Match pay, short payments, and other operational Strategies in order to enhance collections
Active member of the Strategy & Audit team, coordinating with other Functional teams ensuring tracking of audit findings & Audit File Building.
Participated actively in the Collection Strategy Audit team in order to achieve a positive rating.
Driven the Collection Legal process with respect to Police case filing.
Managed a span of members in the area of early warning & Bulk Collection.
Driven the Collection SKIP team across all Buckets for Credit Cards & Personal Loans.
To Review & recommend approval of credit cards application as per the product/credit parameter and ensure quality decision within the delegated approval limits, with adherence to credit policies.
Ensure checks are carried out as per the product program, identify fraudulent documents and recommend approval of credit cards to credit worthy customers keeping abreast the minimization of credit losses.
To review and recommend approval on credit card maintenances in terms of retention, limit increases and reissue.
Ensure that the credit analysis is carried out in the least error free manner (less than 1%)
To ensure the credit initiation team achieves an acceptable rating in all internal and external audits.
To improve department performance by providing quality service to customers by adhering to the agreed service levels and turn around times for new, pending and rejected applications.
To provide feedback to manager with policy clarifications and highlight salient points.
To ensure a balance is maintained between risk and customer satisfaction.
Control and co-coordinate activities relating to finance and cash flows
Co-ordinate and monitor purchase and sales cycle
Analyze financial statements and provide interpretation by way of management accounting.
Prepare short and medium term corporate business plans
Development of materials management, planning, staffing and warehousing needs.
Budgeting, forecasting and cost control
Review system for weakness control and suggest improvements to policies and procedures.
Analysis and interpretation of financial statements
Support the corporate finance department in achieving business objectives
Assist management in long and medium term financial planning
Assist with forecasting, budgeting, variance analysis and analytical review
Management reporting. (Preparation of financial modeling using Word/Excel/PowerPoint)
Financial risk assessment, return of stocks and bonds administration, & portfolio management
Maintenance of financial records while handling up to $ 1 Million annually
Review half and yearly account activity; worked with company's cash flows
Reconcile bank accounts monthly for partnership and selected clients
Reconciliation and update of general ledgers, journals, and valuation of fixed assets
Carry out audits & special assignments for multi-national companies
1. Third Highest GPA in the Batch of 2001 2. Summer project carried out for ICICI Bank.
1. Obtained First class in 3 consecutive years.