Senior Principal Architect
Microland
Total years of experience :19 years, 5 Months
Lead the delivery teams to design, implementation, and customization of Microsoft 365 & SharePoint-based solutions for Collaboration portals, Enterprise Content Management, Workflows, Enterprise Search and Records Management.
Work across multiple projects with varied stakeholders.
Assist with the technical support of pre-sales activities and with the development of market relevant offerings leveraging Microsoft 365 capabilities with primary focus on SharePoint-based solutions.
Spearheaded a project to modernize and migrate Qatalum Intranet, Website, and other Business Portals from SharePoint 2010 to 2013.
Designed, implemented, documented, supported, and managed Business Applications: Qatalum Tender Management, Careers, Customer, Logistics, Electronic Work Permit, QHSE - Incident Management, Service Entry Sheet, Document Management System, and many more portals with SAP Integration.
Technical architect for all SharePoint projects and solely responsible for all SharePoint operations.
Planned, documented, and validated high availability and disaster recovery for SharePoint server farms on regular intervals and resolve any problems.
Provided inputs and recommend the continuous improvement of the company IT practices and solutions to create efficiencies and boost performance.
Regularly met business owners to discuss the areas of improvements and issues to ensure customer satisfaction.
Attended to service requests and provide functional and technical support to resolve issues relating to Business Applications and other software’s as per the agreed SLA (service level agreement) between Qatalum IT and other departments.
Key Achievements:
Designed and developed cast house product packing checklists integrated with SAP and Manufacturing Execution System (MES), which reduced global customer claims & complaints almost to ZERO.
Planned and migrated enormous volumes of plant commissioning data to SharePoint from OpenText Documentum eRoom and saved 20k USD in an annual subscription.
Strategized an alternate solution on SharePoint to replace SAP EHS (Environment, Health, and Safety) Management module and saved 60k USD in the annual license fee.
Designed and Developed a custom Document Management System in SharePoint based on business requirements using SharePoint features and SharePoint Designer workflows.
Implemented automated solutions to reduce organizational process complexities & cost in line with organizational strategic objectives ensuring data integrity & security.
Honored with Qatalum’s “CEO Award” in 2014 in recognition of cost-saving and process improvement initiatives.
Designed, implemented, supported, maintained, and upgraded GEMS Learning Gateway (GLG) over Microsoft SharePoint and other technologies and ensuring their optimum utilization and maximum availability and reliability according to GEMS Schools requirements.
Engaged with GEMS Learning Gateway leaders at GEMS school to plan and document requirements on Learning Gateway Implementation and Improvements.
One-point contact for business users for configuration, troubleshooting, and change requests to GLG.
Regularly met GLG school leaders and management team to discuss the areas of improvements and issues to ensure customer satisfaction.
Provided inputs and recommend the continuous improvement of GLG to create efficiencies and boost performance.
Designed and Implemented SharePoint team sites for collaboration and document management.
Created user manuals and provided rich and skill-based training to students and teachers on GLG in GEMS schools across geographic locations (UAE, India, and Jordan).
Answered all level 1 and level 2 service request calls and emails related to GEMS Learning Gateway and SharePoint team sites.
Managed incident escalation with Microsoft and external solution vendors.
Elicited and documented business requirements for SharePoint projects from various departments.
Designed, developed, and implement business solutions in SharePoint server 2007 with custom workflows designed in SharePoint Designer.
Regularly met with department managers to boost SharePoint adoption.
Designed, Installed, and configured Windows SharePoint Services (WSS3.0) and Microsoft Office SharePoint Server 2007 development and production environments based on business requirements.
Coordinated planned SharePoint outages with business owners for upgrades and patches.
Designed and publish online surveys in WSS3.0 based on business requirements.
Built user guides and trained business users on new solutions.
Collaborated with the marketing team to enhance corporate website design and web properties by developing title tag, description of meta tags to optimize them for search engines.
Updated the corporate website's informational content weekly.
Built, day-to-day administration, support, continued expansion, and improvement of Knowledge Management sites hosted in SharePoint for all the practices of a Business Unit.
Regularly met with Training and Knowledge Management manager to discuss the new requirements and improvements within a Knowledge Management Portal of a business unit.
Actively engaged with local and remote teams on a regular basis to finalize the design and content for newsletters.
Collected and compiled content for appreciation e-mails and newsletters.
Met with heads of various practices to define the logical structure of their team sites in SharePoint.
Trained different practice leads and heads on new SharePoint team sites.
Created and published online quizzes on different technologies based on the inputs from practice heads.
Designed, developed, and maintained web sites for a diverse clientele.
Designed a cross-browser front-end user interface.
Responsible for cross-site maintenance, design, and creative decisions.
Digital manipulation and retouch of photographs.
Created special effects.
Improved appearance of images using tools like Adobe Photoshop.
A 3 years bachelor's degree in IT