Zahid Afzal, Technical Project Manager SEC, ARAMCO,R.C (Professional Certified Service Manager FMC)

Zahid Afzal

Technical Project Manager SEC, ARAMCO,R.C (Professional Certified Service Manager FMC)

Al-Jazirah Vehicles Leasing Company

Location
Saudi Arabia - Eastern Province
Education
Master's degree, Marketing
Experience
27 years, 0 Months

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Work Experience

Total years of experience :27 years, 0 Months

Technical Project Manager SEC, ARAMCO,R.C (Professional Certified Service Manager FMC) at Al-Jazirah Vehicles Leasing Company
  • Saudi Arabia - Eastern Province
  • My current job since April 2011

1-Overall Control and Monitoring
2-Minimize repair cost
3-Keep the operation running smoothly
4-Minimize vehicles break down
5- Meeting with SEC Officials
6-Time to time meeting with Aramco Officials
7-Meeting to discuss issue with R.C officials

etc

Service Manager (Ford Certification) at Al-Jazirah Vehicles Leasing Company
  • Saudi Arabia - Eastern Province
  • January 2011 to March 2011

1- Minimize Repairing Cost
2- Keep the operation run smoothly
3- Keep the standards of repair as per company policy
4- Increase the vehicles turn over

National Service Manager (JLR Certified Service & Parts Manager) at Al-Saif Motors (Landrover & Jaguar Dealership)
  • Saudi Arabia - Eastern Province
  • July 2009 to December 2010

Joined Al-Saif Motors as Service Manager E.R and later on given an additional responsibility of National Service Manager.

Responsibilities

1- Customer Satisfaction.
2- Department Profit & Lose.
3- Warranty Policies and Procedures as per JLR requirements.
4- Budget and plans for all service centers etc;

Service Manager Service Manager (Ford Certification) at Al-Jazirah Vehicles Agencies (Ford & Lincoln Dealership)
  • Saudi Arabia - Dammam
  • May 1997 to July 2009

Main Duties Of Service Manager

1- Customer Satisfaction
2- Warranty Under Control
3-Increase Labour Sales
4-Coordination Between different Department.
5-Planning to achieve yearly targets.

Education

Master's degree, Marketing
  • at Al-Khair University
  • April 2000

Certified Service Manager (FMC) Certificate of Service Manager from JLR

Bachelor's degree, Mathmatics, Physics
  • at Punjab University
  • August 1990
Diploma, Mechanical
  • at Technical College Lahore
  • May 1989

Specialties & Skills

Cost Control
Service Standards
Customer Satisfaction Analysis
Warranty Administration

Languages

English
Expert
Arabic
Intermediate
Urdu
Expert

Training and Certifications

Advanced Professional Service Manager (Certificate)
Date Attended:
January 2013
Valid Until:
December 2013
07 Controllables (Certificate)
Date Attended:
December 2004
Valid Until:
December 2004