Zahid Detho, Hilti Center Representative

Zahid Detho

Hilti Center Representative

Hilti

Location
United Arab Emirates
Education
Bachelor's degree, Bachelor in Commerce
Experience
18 years, 7 Months

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Work Experience

Total years of experience :18 years, 7 Months

Hilti Center Representative at Hilti
  • United Arab Emirates - Dubai
  • My current job since December 2012

Account Management, Showroom Management, Customer Handling, Stock management. Creating new accounts & leads.

Account Manager at Mhouse
  • January 2012 to December 2012

Planing & Scheduling of sales meetings, Generating leads. Sales process.

Sales Executive & Team Leader at Calltronics LLC
  • United Arab Emirates - Dubai
  • July 2010 to December 2011

Keeping check on the Performance of Agents.
Provide complete reports of Sales and Agent Performance Report.
Providing training to newly appointed agents and about new products.
Meetings with the corporate clients.
Meeting the assigned monthly targets of sales.
Designing the sales team training.
Coming out with unique and new ideas.

Training Manager at Cissco solution
  • Pakistan - Hyderabad
  • November 2007 to April 2010

Consulting with other managers to identify training needs.
Drawing up an overall training plan.
Managing a training budget.
Producing materials for in-house training.
Working with training providers to develop suitable course content.
Evaluating the success of both individual training and the overall programme.
Managing regular staff appraisals and reviews and making sure staff have. opportunities for ongoing development.

Call Center Agent (Inbound) at Ufone Gsm
  • Pakistan - Karachi
  • May 2006 to November 2007

Bridge between customers and company.
Provide accurate information to the concerned departments regarding the activities of the customers.
Meet the assigned daily targets of quality and quantity thus contributing towards the service level.
Team coordinator i.e. working as a team leader assistant.

Call Center Agent (out bound) at Alt Source Communication
  • Pakistan
  • August 2005 to May 2006

Bridge between customers and company.
Provide accurate information to the concerned departments regarding the activities of the customers.
Meet the assigned daily targets of quality and quantity thus contributing towards the service level.
Team coordinator i.e. working as a team leader assistant.
Keeping check on the Performance of Agents.
Provide complete reports of Sales and Agent Performance Report.
Providing training to newly appointed agents and about new products.
Meetings with the corporate clients.
Successfully worked for B2C Grants Campaign as a Team Leader.
Successfully worked for B2C Disney World campaign.
Successfully worked for B2B National Care Network (medical industry) campaign.
Successfully worked for B2B Merchant Retail Supplies.

Education

Bachelor's degree, Bachelor in Commerce
  • at University of Sindh
  • May 2005

Specialties & Skills

Individual Training
Inbound
Customer Service
Communication Skills
Training
MS Office
Sales & Marketing
Team Leader
Planing & forecasting

Languages

English
Expert
Urdu
Expert