Senior Business Analyst
Dubai Customs
Total years of experience :24 years, 9 Months
• Developed Machine Learning model (using Python/Keras/CNN) to identify Harmonized System Code from the Image itself. Presented & published in the conference. (https://conference.rtsolz.com/index.php/ICBTT/ICBTT/paper/view/38)
• Transformed the organization into paperless with the help of technology, AI based automation, process improvements, policy enhancements and change management to become 100% paperless government organization.
• Led the efforts of Digital transformation of the organization with modern automation practices, machine learning based and six sigma-based solutions to the latent business needs including paperless processes.
• Seeking out major Customer & establishing working relationship for improving Customer Satisfaction index by scientific methods.
• Developing & mentoring for Service Improvement including templates, measurement models, Customer Journey Maps, Customer Personas, Empathy map, pain points, moment of truths, breakpoints
• Performing root-cause analysis for problems, SWOT analysis for solutions, generating effective outcome & overseeing the implementation of the solutions
• Overseeing and managing a team of Improvement Analysts
• Contribute to corporate strategy & planning to realize business objectives by saving cost & Increasing service efficiency
• Developing service improvement plan & work closely with team in executing the plan
• Achieving operational objectives & exceed expected targets
Pakistan Sales Tax & Federal Excise, Income Tax (Apr 2005- Feb 2007)
Worked on domestic taxation reforms assignment, $150m Tax Administration Reforms Program- TARP, funded by World Bank
Prepared Expression Of Interest, Request For Proposal, and Project Plan of the project
Conducted Business Process Reengineering-BPR and liaised with domain experts to identify requirement, prepared high level business requirements & detailed requirement specification documents in order to reshaping the procedures, functions and business processes of direct and indirect domestic taxes of federal government.
Involved in vendor valuation / selection for domestic taxation software system.
Pakistan Customs (Oct 2003 - Apr 2005)
Worked on Customs reforms known as ‘Customs Administration Reform (CARE)’ funded by World Bank
Involved in preparation of Request For Proposal, Terms Of Reference and Project Plan of the CARE project
Conducted BPR analysis and prepared requirement specification documents for PaCCS (Pakistan Customs Computerized System) in order to redesign the procedures, functions and business processes of Pakistan Customs
Conducted Gap Analysis meetings with the software vendor and revised the business processes and requirement specification documents
Involved in developing the processes & procedures for Post Clearance Audit in Pakistan Customs
Coordinated with M/s. PWC Logistics throughout the lifecycle of software development and Implementation.
Involved in collection and organization of meta data required for software customization.
Managed a team for preparing test environment and testing documents and perform execution of test cases / scenarios in order to refine the software product.
Managed & coordinated in-house software application development of Tariff & Integrated Policy- TARIP for facilitating traders to have first hand information about the customs rules & procedures for trading across the territory of Pakistan.
City District Government Karachi - CDGK (Jul 2003 - Sep 2003)
Facilitated & coordinated CDGK reforms having 15 departments with 178 branches spread over the city.
Worked on Payroll and Personnel Management Systems assignments.
Involved in preparing detailed project plan for the task.
Conducted BPR analysis, prepared As-is / To-be business processes, and prepared requirement specification documents for software solution of payroll and personnel management in order to redefine the rules, procedures, functions and business processes of CDGK.
Involved in collection and organization of meta data required for software customization.
Managed a team for developing software solution against the requirements stipulated.
Malik Textile Pvt. Ltd. Karachi - Pakistan (Mar 2003 - Jun 2005)
Worked on automation & integration of Payroll Management System assignment.
Performed need analysis, designed solution, developed work breakdown structure and project plan.
Led teams of software developers & quality assurance personnel for developing software solution.
Led the Implementation of software application.
Saleh & Abdulaziz Abahsain Co. Ltd. Al-Khobar, Kingdom of Saudi Arabia (Aug 2001 - Feb 2003)
Worked on Integrated Inventory Management, E-Catalogue & Integrated Workshop/Maintenance & Sales Management assignment.
Prepared project proposal and project plan documents.
Conducted requirements analysis and prepared requirements specification document, detailed system design and database architecture for integrated software application.
Prepared software solutions, led software development teams for the development of software solution.
Implemented the solution at various locations in eight different cities of Saudi Arabia.
Excise & Taxation Department, Government of Balochistan-Pakistan. (Jan 2001 - Aug 2001)
Worked on Motor Vehicles Registration & Tax Collection System assignment.
Conducted requirements analysis, prepared requirement specifications, designed solution & involve in project planning for entire project.
Performed software development and led a team of software developers.
Collected meta data and managed the data entry of 50-years paper based records.
Managed implementation at provincial level among eleven Excise & Taxation offices distributed in various cities.
Pakistan Navy, Government of Pakistan. (Oct 2000 - Dec 2000)
Worked on Personnel Information System assignment.
Prepared project plan for entire project
Conducted detailed requirements analysis, prepared requirement specifications, designed web based solution.
Transferred existing non- relational data into relational one (Oracle 8).
Implemented solution on Intranet of the organization.
(Jun 2000 - Sep 2000)
Organized a program to expedite & manage educational activities at PN School of Logistics & Management through automated solution.
Prepared detailed project plan and project scope documents.
Conducted detailed requirements analysis, prepared detailed design, business process models and system architecture.
Performed software development & led a team of software developers for constructing the customized solution.
Implemented the solution within time and budget constraints
Dewan Mushtaq Textiles Mills Pvt. Ltd. Hyderabad -Pakistan (Mar 2000 - May 2000)
Worked on Computerization of Inventory Management assignment.
Conducted requirements analysis, prepared detailed design and developed software solution
Implemented software solution
Worked on automation of Inventory Management assignment.
Prepared vision document and project plan for developing software solution for the organization
Performed requirements analysis and business models, designed solution and database architecture.
Developed and tested entire solution for the inventory
Implemented the solution.
Micromasters in Statistics & Data Science, covering Python from linear models to deep learning, Probability, Statistics, Data Analysis
MS Computer Science
Master of Computer Science