Operations Manager
Royal Catering Services LLC
Total years of experience :16 years, 3 Months
Sales and Marketing
• Analyses and identifies market trends and actively takes initiative to drive sales RCS in new and creative ways, for instance, participates in public relation activities, sales calls and other promotional activities designed to enhance the image and profitability of the outlet and the Company.
• Ensuring that all departmental reports, Sales and Marketing plans, schedules, menus, logbook, inventories, guest comments reports, guest history records and correspondence
Events Management
• Coordinating Head Office for the effective planning of special/ promotional events, dinners and functions.
• Managing the food and beverage provision for functions and events To plan menus in collaboration with chefs
Financial
• Working toward budget and financial targets, by maximizing sales and controlling the expenditure to increase the profit and financial expectations
• Keeping financial and administrative records
Quality and Brand Standards
• Monitoring the quality of the product and service provided
• Making recommendations to Management for improvement and upgrading of equipment, service methods, presentation and improved guest satisfaction
Health and Safety
• Responsible for the overall accountability of the health, safety and welfare of all guests, colleagues and self at all the times.
Direct and coordinate activities of business or departments concerned with the production, pricing, sales.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Establish and implement department policies, goals, objectives, and procedures, conferring with board members, organizations officials, and staff members as necessary, including restructuring.
Determine staffing requirement & interview hire and train new employees, or oversee that personal process.
Direct & coordinate organization’s financial & budget activities to fund operations, maximize investments and increase efficiency.
Plan & direct activities such as sales promotions, coordinating with others department heads as required.
Plan store lay outs and design display.
Managed Restaurants & Cafes, Corporate Caterings, Banquet Events, Hospital Caterings, Educational (University & Schools) Catering.
Prepare variance and financial reports on periodic basis to be present in Board Member’s Meeting.
Coordinate with audit (Including HAAD, ADFCA & JCI) and business teams to ensure compliance with established procedures.
Recruitment, performance review, promotion, release, wages, Training & development.
Planned the marketing and promotion activities to attract more customers.
(1-year 1 month)
Reports to Regional Manager. (Jayant Nagpal)
•Responsible for a Mother Kitchen Store (Hub Store). Dispatches the Donuts for other 10 sub stores.
•Responsible for all aspects of managing day-to-day operations of a Multiple MOD location
•Recruit, train, and develop all team members to achieve company goals and to be their personal best.
•Collaborate with team to align with the goals of providing excellent guest satisfaction, service speed, and product quality while meeting safety and sanitation standards.
•Responsible for the factors that impact sales and the bottom-line (labor costs, food costs, controllable costs, external factors, weather, community events) and using strategies that increase bottom-line performance.
. (Ashutosh Negi)
•Promoting the Mission, Vision & values of Gloria Jean’s Coffees. Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.
•Engaging in conversation with customers to understand customer needs and the needs of the community in which the store is located.
•Responding to immediate store needs by utilizing external resources such as
Reports to Restaurant General Manager (Sanjeev Kohli)
•Opening Team of THE MAHA FOOD COURT, Biggest QSR brand for the organization & in the locality.
•Supervision the newly launched QSRs of 8 different concept installs.
•Helped team to achieve daily sales targets.
•Monthly inventory, Sales Data compiling. Reports arrangements
Team Leader at KFC (Pitampura, NSP Metro Station Delhi) India
Masters of Business Administration - Sales & Marketing
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