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Zahra Almasri, Customer Relations & Administrative Coordinator

Zahra Almasri

Customer Relations & Administrative Coordinator·Social Consulting Office

United Arab Emirates

High school or equivalent, Electric And Communication Engineering

Work experience

Total years of experience: 2 years, 6 months

Customer Relations & Administrative Coordinator

January 2024 - June 2025

Social Consulting Office

Al Kuwait, Kuwait Remote

January 2024 - June 2025

• Managed WhatsApp and social media communication channels.
• Maintained customer databases using Excel and Google Sheets.
• Improved customer engagement and response strategies.
• Ensured timely, accurate, and professional communication with clients.

Company industry:
Training & Education Center

Administrative Assistant & Customer Support Specialist

April 2023 - June 2025

Kuwaiti Social Counselor

Al Kuwait, Kuwait Remote

April 2023 - June 2025

• Managed client inquiries and appointment scheduling professionally.
• Handled 50+ customer interactions daily through phone and digital channels.
• Successfully converted customer inquiries into confirmed consultations.
• Resolved customer issues efficiently while maintaining high client satisfaction.

Company industry:
Training & Education Center

مرشدة اجتماعية كويتية

January 2023 - June 2025

teryaq

Al Kuwait, Kuwait

January 2023 - June 2025

مساعدة
إدارية
ومسؤولة
سوشيال
ميديا
إدارة
حساب
اإلنستغرام
بالكامل
وتنظيم
الجدول
والنشر Canva تصميم
المنشورات
على
إعداد
الستوريز
اليومية
بطريقة
تسويقية
التفاعل
مع
المتابعين
والرد
على
التعليقات
والرسائل
دعم
المهام
اإلدارية
الشخصية
ومتابعة
التنسيق

Company industry:
Accounting

Education

الجامعة الوطنية

August 2024

August 2024

High school or equivalent, Electric And Communication Engineering

Syria

الجامعة الوطنية الخاصة

January 2024

January 2024

Bachelor's degree, Electric And Communication Engineering

Syria

National Private University (NPU)

January 2024

January 2024

Bachelor's degree, هندسة اتصالات

Syria

National Private University (NPU)

January 2024

January 2024

Bachelor's degree, هندسة اتصالات

Syria

national privat university

January 2024

January 2024

Bachelor's degree, هندسة اتصالات

Syria

Skills

Data Entry

Intermediate

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CALMNESS UNDER PRESSURE

Intermediate

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

PROFESSIONALISM

Intermediate

SOCIAL MEDIA

Intermediate

TELEPHONE SKILLS

Intermediate

WHATSAPP

Intermediate

Languages

Arabic

Native Speaker

English

Intermediate