Senior HR Consultant (Temporary contract - project basis)
Global Management Consultants
Total years of experience :26 years, 6 Months
Report to: CEO
Provide HR solutions to various organizations in the U.A.E, including Oman Air, Shell, Johnson & Johnson, Pfizer, GlaxoSmithKline, Etisalat and General Electric. Solutions included resolving workplace issues such as HR policies, Recruitment, Orientation, Compensations & Benefits Structures, Training, Performance Management and Personnel Development programs. The following responsibilities were a part of the role:
•Monitor the Market and propose HR solutions that generate higher productivity and organizational profit.
•Evaluate Training requirements of the organizations’ collaborators through Training Need Analysis and reviewing and participating in Performance Management Appraisals. Managed the process of training and organizational / staff development by implementing activities according to the strategy planning of the company.
•Ensure an effective Performance Evaluation process and manage Career Development Plans in accordance with the Directors, promotions and resource provision.
•Conducted and Administered DISC Psychometric Behavioral Profiling Sessions to assist with Training & Development.
•Drive the Performance Management System and offer guidance and rules for the manager to set the right goals and to monitor the increasing performance and efficiency of employees.
•Manage and represent / act on company’s behalf on syndicate activities and collective negotiations.
•Manage and improve HR Policies and Procedures as per the labor laws and in line with the organizational objectives.
•Implementation of programs and policies in the areas of Recruitment, Compensation Structures and Employee Orientation.
•Develop, refine and fine-tune effective methods and tools for Recruitment & Selection. Organized, managed and participated in Assessment Centers.
•Serve as a link between management and employees by handling questions, interpreting and helping resolve work-related matters.
Report to: Pro Vice Chancellor
•Recruited, Led, Trained and Managed a team of 7 Recruitment Consultants.
•Policy Design and Implementation: Analyzed, implemented and streamlined policies, processes, procedures, systems and methods to maximize efficiency and effectiveness.
•Assessment Centers: Led, organized and managed all aspects of Recruitment Fairs/Open Days.
•Recruitment, Selection/Rejection: Managed the entire process taking direct responsibility on the Interviewing, Screening and Selection of applicants. Prepared annual recruitment and selection plans and budgets to meet the organizational strategic objectives.
•Monitored implementation of the annual plans and measure achievements of results against budgets and objectives and take corrective measures as appropriate.
•Talent Acquisition: Planned and effectively implemented strategies to capture applicants of a high caliber. Continually increased the number, caliber, quality and diversity of the applicant body by developing creative and innovative advertising and other sourcing strategies for recruitment needs.
•Social Media Recruitment: Utilized the power of Social Media Platforms to head hunt and attract key candidates.
•Developed and enhanced recruitment assessment tools and documentation.
•Effectively created, implemented Offer Letter and Rejection Letter Templates and updated these when required.
•Conducted Reference Checks.
•Advised on the Visa process and related aspects.
•Dealt with approximately 250 enquiries a day and around 3000 quality applicants at each major Recruitment Cycle.
•Targets: Met an impressive average of 92% of Recruitment targets and 98% of Retention target at each Cycle.
•Human Resource Information Systems (HRIS): Created, implemented, managed and trained staff on the Applicant Tracking System (ATS) and other Information Systems.
•Induction, on boarding, Training and Coaching: Trained and Coached full-time and temporary staff on all aspects of operations including customer service standards and information systems. Managed the Induction and on boarding process.
•Performance Management: Used metrics to analyze and improve team member performance and productivity while fostering teamwork, morale and professionalism.
•Talent Management: Designed and conducted Performance Appraisals - Developed individual objectives, appraised performance and provided feedback. Designed and conducted Training Needs Analysis (TNA) and provided/organized the relevant training for each staff as per the department budget.
•Change Management: Proposed and implemented initiatives to improve all aspects of the Recruitment Cycle and Employee Performance.
•Budgets: Developed and monitored budgets for the department. Facilitated the annual budget process and ensured Recruitment expenses were in line with the budget.
•Maintained effective working relationships with key stakeholders to achieve organizational objectives.
Report to: Global Management Services Account Manager
•Recruitment & Selection process: Actively involved in the complete recruitment cycle.
•Policy Design and Implementation: Analyzed, implemented and streamlined policies, processes, procedures and systems.
•Induction, on boarding, Training, Grooming & Development: Responsible for and managed the entire process.
•Redesigned and implemented the Compensations & Benefits Structure.
•Talent Acquisition: Planned and effectively implemented strategies to continually increase the number, caliber, quality and diversity of the Relocation Staff by developing creative and innovative advertising and other sourcing strategies.
•Relocation Process: Responsible for managing and dealing efficiently with client queries and the entire client relocation and HR process from start to finish. Clients included: HSBC, Bloomberg and Philips.
•Created Employee Offer Letters and Orientation packages.
Industry: Relocations & Orientation, Information Management, Cash Management, Warehousing & Logistics
Report to: General Manager (Head of UAE Office)
•Managed and set up the entire HR department. Successfully designed, Organizational matrices, development and review, established a Competency Based Framework, established performance management process, ensured effective implementation of HR policies, procedures and practices in accordance with company objectives and UAE legislative requirements.
•Successfully assisted the MD in the Recruitment, Selection, Training, Grooming and Development process.
•Business Development - introduced new clients to the company in order to increase business.
•Managed the entire Relocation and Outsourcing process from start to finish. The existing relocation services program was developed into a unique service unparalleled to the competitors’ service, in order to gain market leadership. Relocation process included, Home Search, Dubai Orientation and School Search etc.
•Successfully provided Relocation and HR solutions to over 120 clients efficiently and effectively from but not limited to the following clients: Motorola, Nokia, Standard Chartered Bank, Baker Hughes and Royal Sun Alliance.
Report to: Group HR Director
Industry: Leisure, Retail, Cosmetics, Perfumery, Beauty Spa, Hospitality, Tourism, Training Institute & Relocation.
AS Group was a privately-held, diversified organization with over 1, 500 employees from diverse backgrounds. The organization ceased trading in 2008.
•Successfully met Recruitment targets at 92% and Retention targets by an average of 89% at each cycle, ensuring employees of a high quality calibre were hired.
•Training & Development of all staff members including Spa Therapists, Make up Artists, Customer Service Representatives, Hospitality Staff, Travel Agents, Relocation Consultants, Training Instructors, Marketing, HR, Finance etc.
•Conducted Grooming and Training workshops for all Retail Staff. Personally trained Makeup Artists and Beauty Therapists. All staff was also trained on business skills e.g. Time Management etc as and when required.
•Managed the entire Recruitment & Selection Process. Coached and supported Line Managers on Recruitment best practices. Led, organized and managed Assessment Centers to include, psychometric testing and competency based interviews. Managed 9 Recruitment and HR Consultants.
•Conducted Reference checks, negotiated Salary packages and produced Employment Contracts.
•Talent Acquisition: Stayed abreast of current and future hiring needs, performed searches using various search engines, databases and Recruitment Consultancies. Developed & managed innovative recruitment solutions/ campaigns.
•Review and change (if required) the Compensation and Benefits packages to ensure compliance in the market place.
•Event Management - Facilitated presentations at various events in regards to employment within the organisation.
•Introduced the Employee Referral Scheme to encourage potential staff through recommendation from one of the existing employees.
•Successfully, introduced, developed and managed the implementation of incentives and activities for employees including an Employee Satisfaction questionnaire. Coached and handled resolution of Employee Grievances.
•Developed Job Descriptions, performed Job Evaluations and developed HR Policies and Procedures.
•Implemented Employee Reward and Retention programs.
•Budgets: Developed, facilitated and monitored budgets for all departments ensuring expenses were in line with the budget.
•Human Resource Information Systems (HRIS): Designed, and trained staff on the SAP and Application Tracking System.
Industry: Cosmetics, Beauty & Spa, Retail and Consumer Goods
Report to: Group Area Manager
Worked in MAC, Bobbi Brown and Origins to comprehend and master the skills required to recruit the ‘Best Retail Talent’.
CMG later merged with Logica and became LogicaCMG. Logica has now merged with CGI.
Report to:Division Manager (Banking & Financial Services)
Major Project: Y2K (Year 2000) for NatWest Bank
•Undertaking projects on the client’s behalf and recruited suitable candidates both in house as well as externally for the proposed projects.
•Ensured all clients received the highest level of customer service whilst identifying any areas of improvement. Assisted in the entire Recruitment and Selection process. Organized and managed training and development activities.
•Actively involved in Assessment Centers to include, Group Discussions, Role Playing, Psychometric testing, reasoning skills and other skills based tests and interviews.
•Dealing with all other aspects of Recruitment, Training & Development.
Studied and qualified towards various Certified Beauty and Makeup related Diplomas
BSc (Honors) Engineering Management (Business) Specialization: Human Resource Management Received a University Award for Excellent Academic performance
GCSEs: 8 GCSEs grades A to C including Psychology, Business, English Language and Mathematics.
