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Zahraa mohammed salman Alrubaie, it help desk

Zahraa mohammed salman Alrubaie

it help desk

d

Location
Iraq
Education
Bachelor's degree, computer technology engineer
Experience
0 years, 7 Months

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Work Experience

Total years of experience :0 years, 7 Months

it help desk at d
  • Iraq - Baghdad
  • My current job since October 2023

I have extensive experience in IT Helpdesk providing assistance to users in various technical issues. During my tenure, I have developed excellent skills in utilizing operating systems such as Windows Server and troubleshooting associated problems, as well as working with domains and user connectivity. Additionally, I have experience in resolving software and hardware issues, along with skills in managing and maintaining printers.
Furthermore, I have basic knowledge of systems like Linux, Zabbix, Git, and GitHub, which enhances my ability to provide IT Helpdesk more effectively.
Currently, I am employed in my current company in the hardware provisioning department for employees, which includes device setup, domain integration, software installations, and asset management within the Odoo system, in addition to resolving any technical issues they may encounter.

Education

Bachelor's degree, computer technology engineer
  • at Al-Mansour University College
  • June 2023

The first in the Computer Technology Engineering Department for four years .

Specialties & Skills

Computer Skills
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IT HelpDesk
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Technical Issues
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Windows Server
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Networks
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Maintaining work
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Communication and sharing opinions
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Computer skills
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Microsoft office
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Teamwork
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Programming languages (visual basic, Matlab)
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Windows Server
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Network Engineering
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Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

CCNA: Switching, Routing, and Wireless Essentials(SRWE) /Cisco Academy (Certificate)
Date Attended:
May 2023
CCNA : Introduction to Network(ITN)/ Cisco Academy (Certificate)
Date Attended:
May 2022
IT Essentials course/ Cisco Academy (Certificate)
Date Attended:
August 2022
Summer training (Training)
Training Institute:
Iraqi Ministry of Electricity,
Date Attended:
January 2022
optical fiber , CCTV (Summer Training) (Training)
Training Institute:
Aswar Academy
Date Attended:
August 2023

Hobbies

  • Computer
    Graduation project: Health band an Assistant for the elderly using arduino.participated in the second scientific forum for distinguished graduation projects. 2023 I got an honors rating
  • Interest in learning and developing expertise related to computers and networks
    I received letters of appreciation for being among the top students in both the primary and university levels