Abdul Zaid

Responsible for prospecting for and securing ad sales for publications, including magazines, trade journals, and
newspapers. Pitching benefits of advertising to client, negotiating prices, and explaining client needs to
copywriter

Responsible for prospecting for and securing ad sales for publications, including magazines, trade journals, and newspapers. Pitching benefits of advertising to client, negotiating prices, and explaining client needs to copywriter

- Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
- Locate and contact potential clients to offer their firm’s advertising services
- Explain to clients how specific types of advertising will help promote their products or services in the most effective way possible
- Provide clients with estimates of the costs of advertising products or services
- Process all correspondence and paperwork related to accounts
- Prepare and deliver sales presentations to new and existing clients
- Inform clients of available options for advertising art, formats, or features and provide samples of
previous work for other clients
- Deliver advertising or illustration proofs to clients for approval
- Prepare promotional plans, sales literature, media kits, and sales contracts
- Recommend appropriate sizes and formats for advertising
- Sell ads for publications.
- Perform cold calling to get the attention of possible clients.
- Visit businesses to inquire about advertising sales.
- Sell ad space or time
- Present different options to client, including images, designs, and font sizes.
- Build relationships with clients.
- Understand the needs of each client.
- Know all advertising options.
- Perform extensive research on clients and competitors.
- Convey ad changes and discrepancies to copywriter
- Perform research on trend analysis.
- Focus on growing existing accounts and acquiring new clients.
- Conduct meetings
- Make sales presentations
- Generate and describe creative, results-focused marketing concepts to a diverse client base.
- Book sales appointments.
- Walk door-to- door and solicit business.
- Present sample ads to the client.

To deliver effective technical customer support to our rapidly growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies.

•Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
•Resolving escalated customer complaints without the need for team lead intervention.
•Documenting troubleshooting and problem resolution steps.
•Participation in providing training to customers as required.
•Research and identify solutions to software and hardware issues.
•Diagnose and troubleshoot technical issues, including account setup and network configuration.
•Ask customers targeted questions to quickly understand the root of the problem.
•Track computer system issues through to resolution, within agreed time limits.
•Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
•Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
•Provide prompt and accurate feedback to customers.
•Refer to internal database or external resources to provide accurate tech solutions.
•Ensure all issues are properly logged.
•Prioritize and manage several open issues at one time.
•Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
•Prepare accurate and timely reports.
•Document technical knowledge in the form of notes and manuals.
•Maintain jovial relationships with clients.
•Maintain relationships with clients by providing support, information, and guidance; researching and
recommending new opportunities; recommending profit and service improvements.
•Preparing reports by collecting, analyzing, and summarizing information.
•Maintain quality service by establishing and enforcing organization standards.
•Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional events.
•Contributes to team effort by accomplishing related results as needed.
•Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
•Having adequate knowledge of all company products and solutions and to keep abreast with upgrades introduced time to time.
•Strictly follow the company documentation on day to day sales activity.
•Reporting to the Project department Head on day-to-day basis.
•Upholding the products and company reputation and discharge the duties diligently.
•To be responsible for ensuring customer satisfaction and enhancing customer Loyalty towards the company’s solutions and services.

Promote strong internal controls through proactive identification/communication of issues.
•Ensure adherence to Corporate Accounting standards and risk policies.
•Maintain intraday and EOD checklists to ensure key deadlines are monitored.
•Work closely with counterparts in donor location to ensure smooth functioning of the process.
•Keep check of risk and mitigation, and escalate issues to the concerned department or respond within established timeframes.
•Escalate any processes issues/outages to the immediate operations supervisor on a regular basis.
•Monitor if the accounts are within clearing & charge-off standards.
•Identify and notify potential risks to business and Clearing partners/Management.
•Maintain proper supporting documentation on aged items and updates.
•Have complete end to end Process Knowledge & emerge as the SME for the process.
•Report the Management Information Service on weekly basis as required.
•Monitor Day to Day processes are in line with the SOPs.
•Drive Performance metrics within the process & monitor the Performance Matrix to ensure all aspects of Production/Quality & enables a fair assessment of the other Team Members.
•Training the New joiners and conducting the refresher training session every quarter for all the projects assigned to the team, which helps to close the process gaps in the team.
•Acting as an Audit access SPOC by having control on the application access- By raising access required access of applications or deleting the unnecessary access to all the members in the team.
•Have been SPOC in various committees
•Making sure that junior employees reach their full potential through constant evaluation, coaching and training.
•Supporting and advising junior members of staff.
•Working hard to maintain a good working relationship with other company departments.