Administrative Assistant
SABIC
Total years of experience :18 years, 2 Months
SABIC Plastics Applications Development Center (SPADC) .
In 1975, Saudi Arabia created the Master Gas System - a network for collecting and processing petroleum gases - and drew up plans to use these gases as feedstock for the petrochemical industry. Then the Royal Commission for Jubail and Yanbu took up the task of building Jubail and Yanbu cities as state-of-the-art industrial centers to locate the planned petrochemical plants.
In 1976, a royal decree was issued establishing the Saudi Basic Industries Corporation (SABIC) whose primary task was to set up and operate hydrocarbon and mineral-based industries in Saudi Arabia and transferring them into value added industrial products. This would help in diversifying the Kingdom’s sources of income and in broadening the Kingdom’s industrial base.
From the very beginning, SABIC’s objectives were focused on:
Transferring state-of-the-art technologies from the world over into Saudi Arabia, and building Saudi industrial generations capable of using and promoting such technologies.
Investing in national hydrocarbon and mineral resources, and utilizing their competitive advantage, rather than exporting them. This would provide added value to the final products and help in avoiding the fallouts of fluctuating raw material costs in global markets.
Establishing a firm base for basic products which would be the foundation for upcoming downstream and upstream industries, gradually reduce imports and encourage investments in new industries.
Catching up with the industrial world, expanding into new global markets, diversifying sources of national income instead of solely being an oil-dependent economy, and enhancing hard currency revenues.
Service Quality Branch’s in central area at Saudi Hollandi Bank
January 2012 - December 2013 (2 years)
• Branch visit Men & Ladies to check service provided to the client, also follow-up to the problems of the
branch with other departments in the bank, Provide feedback to management about clean quality general
appearance of the staff and branch. • Send report about credit cards, PINs & ATMs for CA-Branches. •
Send report about general score for the CA-Branches. • Arrange customer day Under the auspices of quality
service, Includes listening to customers and assist in the development of the service provided to them.
Call Center Quality Unit at Saudi Hollandi Bank
April 2011 - December 2011 (9 months)
• Evaluate Call Center Calls based on the quality assessment points & remark score • Assist call canter in
monitoring, training and improvement of the agent skills.
Call Center at Saudi Holland Bank
May 2008 - April 2011 (3 years)
• Respond to all queries: Products, Services and General Bank information. • Transferring amounts, Fill
applications & Raising Client Claims - Others
Working for three different Division in NTG Group 1. Jeel ISP (www.jeel.com) Good command on ISP
Pro and any kind of DSL Modem Configuration and setting from default. 2. Mubasher (www.mubasher.net)
Good knowledge of stock market of Saudia Arabia, Kuwait, Egypt etc. Expertise on Mubasher’s Product
like: Mubasher Pro Mubasher Net Mubasher Net Plus Mubasher Mobile Mubasher Trade 3. Onecard
(www.onecard.com) Winner of best secure and most comfortable services award in 2007. Well experience in
admin tool of Onecard. To add, delete or modify user from Server of Onecard.
administration