Zaid Alhamzeh

• Provide logistical and administrative support to the NRC staff.
• Liaising with relevant authorities in consultation with Head of Support
• Handling of processes for visas, work permits, and residencies for international staff and visitors.
• Ensure adequate stock of office supplies.
• Organization of international travel arrangements.
• Conduct all procurement at the office that includes all procurement requested from the field offices.
• Manage open tenders and ensure it is compliant with NRC and donors regulations.
• Manage the procurement process to guarantee timely, cost-effective, and satisfactory delivery of goods and services to maintain operational needs
• Implement fleet operations policies and procedures under the direction of the Logistics Co.
• Running the day-to-day fleet operations including line managing the drivers.
• Work with the Logistics Co and Logistics Manager to optimize safety and cost-effectiveness.
• liaise with the security department to implement routines to track the whereabouts of NRC vehicles.
• Ensure that drivers carry out weekly vehicle checks and share the needed information with Logistics Co.
• Propose, discuss and implement new approaches to improve the cost-effectiveness and value for money NRC receives from its fleet activities.
• Develop and implement a capacity-building plan to train and develop drivers.
• Ensure safe and efficient transport of staff and materials/goods.
• Prepare and submit periodic reports, plans, and coordinate movement plans as required.

• Respond to procurement requests from program staff related to supplies, materials and other terms for project beneficiaries and activities.
• Ensure that all materials purchased are of appropriate quality and price and are timely delivered
• Collect quotations and make the purchases.
• Assist program staff with raising purchase requests (PRs) and provide price estimations of goods requested when possible.
• Make sure to have all necessary information on suppliers, items, to collect quotations/purchases.
• Check the collected documents are compliant with HI procedures and donors’ requirements.
• Ensure good communication with the program managers at all the level of the purchase process
• Respect HI procurement procedures and donors’ requirements; fill all the needed templates

- Manage and coordinate all camp activities and ensure they are implemented according to standards.
- Coordinate with the local authorities and law enforcement agencies.
- Prepare and submit budgets, reports and work plans related to camp management activities.
- Meet all the client needs and suggest new methods to improve the process.
- Provide guidelines and monitor the progress of the assigned jobs.
- Suggest ways and new methods in order to improve the quality of service that the client asked for.
- Maintain accurate records of project activities.

• Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory, and reduce aging material.
• Develop and maintain transportation system that ensures business needs are met.
• Create, manage and achieve the overall logistics and customer service department budgets.
• Ensure Company is in compliance with laws and regulations regarding transportation, including hazardous materials. Resolve any legal issues pertaining to transportation/distribution.
• Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Oversee the planned maintenance of vehicles.
• Perform related duties as assigned or as the situation dictates.

- Answer telephone calls from guests seeking to make or cancel hotel reservations.
- Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest requests.
- Provide guests with access to hotel services, forward in-room meal requests and ensure that mail, faxes and packages are delivered in a timely manner.
- Deal with irate guests and find ways to resolve issues to the guest's satisfaction.
- Serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale.

- Supervise housekeeping to ensure high standards of cleanliness and customer service are maintained.
- Ensure that customers are offered high quality services.
- Take responsibility for the hotel after the daytime management team has left (Night Auditor).
- Ensure that high standards of cleanliness are maintained throughout the hotel.
- Record, report and process lost property according to hotel procedures.
- Greeted, registered, and assigned rooms to guests.
- Answered telephonic and in-person queries related to hotel services and resolved any issues.
- Processed guests’ check ins and outs.
- Prepared and completed room and restaurant bills.
- Liaised with other departments of hotel.
- Handled payments through cash, cheks and credit cards.
- Handling guest complains and resolving it.