Customer Care Manager “after sales services”
Time Center
Total years of experience :4 years, 4 Months
Maintenance supervisor
the connector between customers and technical experts
- Ensure the success on all deliverables from our suppliers on time “5 Days before offer“ with the required quality.
- Responsible of the creation of events after approval.
- Confirm the final quantities with the supplier.
- Monitor the event while it’s online.
- Monitor and ensure all the orders are scheduled to arrive in a timely manner and as scheduled.
- Promptly report delivery discrepancies to the supplier.
- Monitor, review and confirms orders in terms of quantity, quality and customer experience in a proactive manner to avoid delays.
- Reduce orders discrepancies by gaping and reporting suppliers historical trend and pattern.
- Reduce orders discrepancies by suggesting and recommending a way forward for repeated incident by the same supplier/Brand.
- Confirm the payments are issued according to T&C and report non-compliant payments.
- Prepare the monthly campaigns calendar.
- Check the received offers for MarkaVIP (prices, Quantity, styles) as below:
. Study the offer prices for any campaign if it's suitable to feature online with competitive prices.
. Check the competitive other website's on daily bases.
. Study the offer quantity if it's suitable to gain the maximum profit” Offer Potential”.
. Check the latest styles for the received offers if it's suitable for the season (Colors, Fashion of the year).
- Coordinate with the buyers for any problems, dates for their offers and if the offer need any modifications --regarding to the prices, styles and quantity.
- Coordinate with internal departments (Production, Supply chain, Graphic designers, Marketing) regarding to the --offers.
- Follow up with the online offers and the problems in case the offer have any missing info or any faults.
- Study the offer after it goes offline, how much the offer achieved any problems the offer have faced and what to ----do next time based on the study results.
- Using Magento system to follow up with offer (Reports, Modify, Update, and Insert).
- Using Net-suit system for reporting and follow up.
- Generating reports about sales and other processes.
- Monitoring events performance and competitor markets frequently.
- Coordinating brands and planning.
- Using Magento (the ecommerce software and platform trusted by the world's leading brands).
- Using Netsuite (the leading integrated web-based business software suite, including business accounting software, ERP software, CRM software and ecommerce).
- Achieving customer satisfaction by the good planning to avoid customers complains.
- Solving issues related to Merchandising, Customer Support, Shipping, Supply Chain, Production and others.
- Intelligent Pricing considering shipping and other considerations.
- Some of Supply Chain skills in cases related to vendors, shipping, customers and customer care.
- Make sure daily target are met & addressed and resolved in a timely manner.
- processing discrepancies & managing
--current fashion trends.
- Ensure the appropriate balance of pricing, color, volume, image, category mix, sizing ratios, options and delivery ---phasing.
- Monitor stock and delivery schedules provided by planning team to ensure product ordered is delivered at -----------appropriate time.
- Participation in seasonal product training to all retail staff by presenting all product information/key messages to ----launch new collections.
- Reviewing purchase orders, conferring with other departments to verify orders, contacting vendors and evaluating --bids offered by suppliers, aiding with various purchasing procedures, inventories, accounts, proposals and similar --preparations.
- Involve determining purchasing needs, analyzing quotes and bids for suitability, cost and product availability; --------evaluating samples, products and services; and recommending and initiating purchase of materials, supplies and --services.
- Can entail analyzing consumer buying patterns and predicting future trends, participating in promotional activities --and attending trade fairs and meeting with suppliers, customers and other personnel to ensure all demands are ----met.
- Being familiar with customer needs, market trends, store budgets, policies and procedures.
- Proficient with computers in order to complete tasks that utilize word processing, spreadsheets, the Internet and ---other software programs.
- Planning to maximize brands full selling potential.
- Maintain, organize and prepare sales reports for all brands, products, categories and price levels including best/worst sellers and using this t aid future buying decisions, maximizing sales minimizing risk.
- Plan deliveries in line with sales targets & % mix by category, price level and stock levels to achieve sales, profitability and turnover.
- Understand product and pricing analysis to inform pricing strategy and manage all spend with budgetary requirements.
- Constantly negotiate new & improved working terms with global suppliers to help achieve target margin in line with buying strategy and KPIs.
- Proactively identify strong and weak selling items and making adjustments to our selection strategy accordingly.
- Ensure timely and accurate replenishment of stock.
- Maximizing sales and margins. Understanding the price positioning of the products.
1. Automated pricing.
2. Using some SQL skills in the database of the system for critical situations.
3. Automated stock-take.
4. Sales Transactions: Generating GTM (Good Transfer Method) & SED (Shortage, Extra, Damage).
5. Daily sales Update.
6. Sales report.
High studies regestration software