Human Resources Manager
Majid Al Futtaim - Jordan
Total years of experience :11 years, 1 Months
Ensure that HR procedures and policies are in line with Carrefour guidelines and the Jordan labor law.
• Ensure that impartial recruitment procedures for national staff are followed.
• Ensure that salaries and benefits for nationally recruited staff are in-line with similar organizations, meet the requirements of local labor legislation and are within budget.
• Ensuring that the correct procedure is followed on disciplinary action and grievance procedures.
• Identify training needs for all staff and source in-house and external training opportunities as appropriate, working within budgetary and operational constraints and maintain training records.
• Provide line managers with any necessary training, advice, mentoring and coaching on performance management or any other relevant areas of HR management or procedures for their teams are followed and records are kept in accordance with Carrefour guidelines and local labor laws.
• Check the daily staff attendance, and make sure of uniforms and staff presentation
• In monthly basis check the payroll and make sure of any deducting or increment before send payroll confirmation.
• Manage any other administrative tasks related to finance or HR
• Recruits, interviews, hires, and trains new staff in the department. Oversees the daily workflow of the department. Provides constructive and timely performance evaluations
Supervising 2 group of Customer Service Representatives, the first whom working on the call center, customer inquiries, making the survey of customer satisfaction, the second whom working on home delivery, installation, maintenance requests.
• Dealing with more than 70 suppliers and check orders daily and any problem related.
• Make sure that the customer is satisfying about the service provided and make weekly survey about customer inquiries and what they search for.