Account Manager
Space Data Systems
Total years of experience :11 years, 5 Months
Create and track sales opportunities (leads, renewals, deal registrations and quotes.
Meet or exceed all assigned quotas and targets while forecasting weekly, monthly.
Lead customer presentation.
Build productive trust relationships with customers.
Manage the flow of day-to-day
Market research.
Handle difficult and complicated sales and close it.
Set team Goals.
Monitor team performance and report on metrics.
Listen to team members’ feedback and resolve any issues or conflicts.
Manage the flow of day-to-day
Market research.
Build Trust bridge with customers
Provide customer service by greeting and assisting customers.
Provide information about our products and services.
Record details of customer contacts and actions taken.
Follow up and close selling/cross selling.
Build productive trust relationships with customers.
Promote company products by providing consistent.
Ensure clients satisfaction.
Achieve sales targets.
Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.
Promote company products.
Plan and research the market.
Follow up with customers.
Handle difficult and complicated sales and close it.
Achieved company goals.
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Cross sell products
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Assign employees to specific duties.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Instruct staff on how to handle difficult and complicated sales.
- Enforce safety, health, and security rules.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Establish and implement policies, goals, objectives, and procedures for their department.
Inventory stock and reorder when inventory drops to a specified level.
- Providing help and advice to customers using your organisation's products or services;
- Communicating courteously with customers by telephone, email, letter and face to face;
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
- Issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
- Analyzing statistics or other data to determine the level of customer service your organisation is providing;
- Producing written information for customers, often involving use of computer packages/software;
- Writing reports analyzing the customer service that your organisation provides;
- Developing feedback or complaints procedures for customers to use;
- Improving customer service procedures, policies and standards for your organisation or department;
- Meeting with other managers to discuss possible improvements to customer service;
- Being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
- Leading or supervising a team of customer service staff;
- Learning about your organisation's products or services and keeping up to date with changes;
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
- Visit clients to demonstrate use of products, show samples and take orders
- Arrange a schedule of visits to major potential buyers by contacting people and making appointments
- Develop and update knowledge of their own products and the products of their competitors
- Speak with other sales and marketing personnel in their company to determine the best methods of promoting products
- Establish customers' needs and explain and demonstrate products to them, which may involve providing technical descriptions of products and how they may be used
- Quote and negotiate prices and credit terms
- Prepare contracts and record orders
- Report to employers on sales and provide feedback about the marketing of new or established products
- Carry out formal presentations of products using videos and other training aids, attend promotional markets and organise product displays
- Work on telemarketing campaigns
- Plan and work towards meeting sales targets and budgets
- Use e-business technology.