Customer Relations Executive
Spearhead Training
Total years of experience :7 years, 0 Months
Recruitment. Identify appropriate methods for recruitment sourcing and managing job postings. Responsible for all human resource functions such as recruitment, induction, attendance. Analyze and filter resumes received, based on appropriate eligibility criteria. Forward of CVs to appropriate Senior Managers. Prepare documents for Senior Management for interviews.
Induction. Prepare Induction checklist and Orientation manuals. Co-ordinate Induction process with all departments. Liaise with PRO for all visa processes including for new recruits, and cancellations.
Performance Management. Analyze sales reports and evaluate performance, and summarizes key indicators, for evaluation by MD. Handle all enquiries related to HR.
HR Administration. Handle leave forms, and attendance for payroll. Maintain and update personnel files. Prepare letters such as Salary certificates, Embassy letters etc
Recruitment. Identify appropriate methods for recruitment sourcing and managing job postings. Responsible for all human resource functions such as recruitment, induction, attendance. Analyze and filter resumes received, based on appropriate eligibility criteria. Forward of CVs to appropriate Senior Managers. Prepare documents for Senior Management for interviews.
Induction. Prepare Induction checklist and Orientation manuals. Co-ordinate Induction process with all departments. Liaise with PRO for all visa processes including for new recruits, and cancellations.
Performance Management. Analyze sales reports and evaluate performance, and summarizes key indicators, for evaluation by MD. Handle all enquiries related to HR.
HR Administration. Handle leave forms, and attendance for payroll. Maintain and update personnel files. Prepare letters such as Salary certificates, Embassy letters etc
Execute all assigned administrative functions as per Spearhead's standards.Together with a team of administrators and BDMs arrange the training schedules and training needs of all Trainers employed by Spearhead.
Ascertain on a daily basis, the sales figures and provide feedback on the public courses.
Interact with clients in a manner that enhances and promotes the professional image of Spearhead Training.
Liaising with venue and flight bookings for the associate trainers and the delegates. Prepare tutor bag, box, and equipment for the Trainers.Provide Trainers with the required equipment, support and material for high quality delivery of training.
Facilitate and assist in training, when required. Manage and update the Spearhead Gulf website.
Check the tutor bags, and ensure all equipment is functional. Ensure that all material is brought back to the office immediately after the training. Log in the tutor bag, equipment, etc., after it is returned by the trainer.
Maintain an up-to-date register of all office equipment and ensure regular servicing is performed on equipment. Provide Weekly report of faulty equipment to Admin Manager.
Checking and verifying all invoices. Reporting the monthly income for the entire company to MD.
Provide business support to sales managers.
Assist and coordinate strategically and tactically in many areas including the budgeting process, as well as in the marketing area to create trade advertisements, media kits, direct mail & email campaigns and customized sales presentations that identify a unique selling proposition for clients.
Assist sales managers with proposals, forecasts and budgets.
Maintain and consistently update a database of prospects and current clients, actively track competitive publications to seek out new prospects.
Promotion and Merchandizing of Sony PlayStation 2 and X Box games.
Provide updates to Sales Manager on daily sales - personal as well as for 4 other sales persons.
Prepared daily sales reports on PlayStation 2 games sales.
Manage the distribution of the Demo (Trial) Versions of the upcoming Sony PlayStation games
Assist with coordination of trade shows and attend several shows throughout the year.
Work with and coordinate simultaneous projects with many different departments within the company
Coordinating venue management, caterers, stand designers, contractors and equipment hire. Organizing the production of tickets, posters, catalogues and sales brochures. planning room layouts and the entertainment programme, scheduling workshops and demonstrations.
Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly. Post-event evaluation - that is analysis and producing reports for event stakeholders to measure any drawbacks or the success of the event.
MSc. in Human Resource Management. Description: I am currently pursuing my Postgraduate Master’s Degree (MSc.) from Heriott Watt University at the Dubai Campus in International Business & Management with specialization in Human Resource Management