Business Operation Support ( Administartion & HR)
NCR Corporation
Total years of experience :17 years, 7 Months
Area of Specialty : Administrative support to business, new employee joining formalities, Vendor management, Contract Management, MIS reporting, Operational support, Data Base Management & handling complete CDM for UAE
• Handle all the joining formalities of new employee from travel arrangement, joining kits, Visa related process, company & UAE rules, coordination with finance team and asset handling
• Coordinating with internal departments for any employee related issues
• Attendance management and leave handling
• End to End Vendor Management
• Coordinating with customers to have the AMC finalized (Includes negotiation)
• Data base management for all the asset movement and following up with customer
• Manage complete internal CDM tool for Customer service team
• Supervise and handle all new ATM delivery and installation
• Handle complete cash and charge activity includes invoicing
Suhail Bahwan Group was formed as Proprietorship Company in 1965 and today ranks as one of Oman’s foremost business houses. Suhail Bahwan is a group company consists of 40 companies under its group name. Group operates in various business sectors like construction, Information technology, Health Care, Electronics, Telecommunication, Logistics, etc…
Area of Specialty: Manpower planning, recruitment, employee engagement, performance analysis, company policies and exit formalities
• Discussing on manpower requests, developing job descriptions, analyzing compensation & benefits, initiating the sourcing process, coordinating for operation interviews, HR interview, salary negotiations, documentation as per labor law, Visa coordination, travel and accommodation confirmations, coordinating with service staff for required benefits and onboarding.
• Conducting the Induction program and making aware of general Do & Don’t’s of the country
• General Training on internal HRMS Tool
• Coordinating with internal departments for any employee related issues
• Coordinating with ISD Team for HRMS related issues
• Handling attendance and leaves related issues
• Addressing payroll related issues and coordinating with Payroll Team
• Coordinating with Operations team for incentives, bonuses, appraisals and performance related issues
• Awareness programmers for Companies policies
• Disciplinary actions as and when required
• Coordinating for all exit formality activities
Additional Initiatives / Achievements:
• Handled project of creating Medical Card’s / ID Card’s for 2500 Employees in 13 Companies
• Part of restructuring the Recruitment module in internal HRMS tool
• Part of redesigning Induction program
• Completed top priority requirements before TAT
• Helped the Administration to solve out accommodation related issues on multiple instances
Monster.com is one of the largest employment websites in the world, owned and operated by Monster Worldwide Inc., The company employs approximately 5, 000 employees in 36 countries.
Area of Specialty: Product demonstration, product training and recruitment
• Handling all product (monstergulf.com) presentations to Clients
• Training recruiters at clients end on monstergulf.com(Job posting and resume search)
• Suggesting / Designing solution based on clients requirement
• Providing support on Job postings and Sourcing candidates for all clients
• Training team to handle customers basic queries
• Handling support to Key Accounts
• Providing pre-sales and post-sales support to business development team
Achievements:
• Closed the top priority position for client resulting in signing $50, 000 deal
• Management received written appreciation from client on my product knowledge and support
Exinent Info Solutions provides ecommerce web development and US Recruitment solutions to clients based in United States.
Area of Specialty: Human resources and administration
• Handling end to end internal recruitment, employee engagement and exit process
• Designed the performance appraisal system
• Handled payroll for on-role and off-role employees
• Coordinated for on-site client for related issues
• Set up new office in Hyderabad location
• Handled complete administration activities
Area of Specialty: Recruitment, vendor management, counselling, performance appraisal and project management
• Discussing the manpower plan with concern Business units (forecasting, planning and execution)
• Coordinating with Employee engagement team for attrition to back fill positions
• Assigning position for individual and team, Driving team for closures with in TAT
• Managing vendors, vendor payments and contracts
• Coordinating with Training team for Induction and related trainings
• Participating in Job Fairs, conducting In-house and vendor drives to hire best suitable candidates
• Resolve any issues or challenges during the hiring process
• Generating monthly hiring reports, training request reports, vendor payment reports and plan of action report
• Quarterly presentation to Business unit heads on Teams activities and addressing issues
• Initiated psychometric counseling
• Maintaining track on SAP HRM tool
• Handled team of 35 agents in Operations Team (US Healthcare)
• Achieving team’s target of $5million collection every month
• Generating and maintaining clients reports as per SLA’s
• Coordinating with Client in USA for related issues, reports and feedback
• Monthly performance feedback and performance management
• Attendance, team utilization and attrition reports on quarterly basis
• Providing job related training and nominating employees for advance level training for job enrichment
• Grooming and training team member’s to excel in there career
• Coordinating with HR, administration, service, IT and transport team for related issues and concerns
Additional Initiatives / Achievements:
• “Best Front Line Manager” award for 4th Quarter 2012
• “Effective Performer” award for 2011
• “Best Quality” award for 2012
• “Pat on the back” award for 2nd Quarter 2012
• Completed “Six Sigma - Yellow Belt” project in 2011
• Increased teams productivity by 20%
• Won multiple awards on monthly bases
• Conducted competitions with in the team to boost morale
Mini Project : "Case study of Retail Marketing" at Big Bazaar, MBA Mid Term Project
Completed B.Tech in Electrical and Electronics Stream Project: "Remote Control of DC Machines"