Zainab Al Balooshi

Review documents for opening of FIG (Vostro and NBFI)
Refer the documents to legal/compliance for their vetting
Ensure mandate file has been perfected for new and existing FIG accounts as per the checklist
Review documents received for updating signature mandate and implement it for FIG
Handle referrals from branches / Dep regarding FIG and their accounts
Handle court orders regarding FIG clients
Review the mandate files while sending to the branches and upon receive from branches against POS code changes to implement it.
Authorization/verifications in the system.
Arrangements to send statements by swift
All other FIG related transactions, details and queries.
Review documents received for fax indemnity as per approved board resolution by legal Dep and arrange implement it.

Monitor the performance of staff on a regular basis to ensure that targets are exceeded to maintain a high performance culture
Set the business plan for the branch with the area Manager and communicate the same to staff members.
Assess the development needs of staff members and conduct relevant training for career progression
Ensure control over daily branch operations
Ensure that all staff members are well trained and fully aware of product, policies, procedures, and practices
Ensure risk management, cost control, audit, compliance, internal and external reporting obligations are met to ensure quality and protect the interest of the bank
Support bank's initiatives to enhance operational efficiency and service quality

Handling all responsibilities in absence of the Branch Manager.
Satisfactory resolution of customer issues and complaints
Plan & implement, cross sell &Business development strategies.
Plan & implement, cross sell &Business development strategies.
retention of profitable customer to the bank
Managing all Personal banking Advisors in the branch & their financial targets.
Develop & monitor customer service strategies and standard
Manage control systems for the business unit to ensure compliance/control and reports
Promote customer improvements and implement approved suggestion to continuously improve levels of service.
Managing all operational activities in the branch including cash area.
Adhere to the Anti Money Laundry (AML) policies, regulatory requirements and other policies of the Central Bank.
Achieving monthly budget of branch product sales targets
Continuous Improvement in operational work flow / processes
Surprise Cash Check - Conducts surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted.
Internal Audit, Prepare and provide prompt response to all audit comments after a detail discussion in a staff meeting.
staff management; manage and develop the team and individual staff to ensure required level of productivity and staff motivation
Staff Training; Review staff training requirements.
Staff Meeting; Conduct staff meeting on an agreed agenda relating to branch sales, operations & staff issues, on a monthly basis.
Staff Performance Appraisals - Review, complete and forward all individual scorecard performance appraisals for self and branch staff as per deadlines.
Staff Leave Monitoring - Review staff leave schedules on a monthly basis for utilization as per agreed leave schedules.
Compliance of policies & procedures - Comply and perform Key operational controls as required ENBD polices & procedures .

Expanding & developing client portfolio, achieving prefixed marketing & Sales target
supervise the team of sale officer ( Customer Service Officers)
Monitor daily, weekly, monthly progress of reports
Achieve new business targets across all products of personal banking
Plan & implement, cross sell &Business development strategies.
Satisfactory resolution of customer issues and complaints
coordinate and cooperate with subordinates in relation to list establishing, targeting potential client conducting periodic visits
Keep close monitor on market trends in relation to customer requirements.
Handling all responsibilities of customer service & complains.
Compliance of policies & procedures - Comply and perform Key operational controls as required ENBD polices & procedures.
Adhere to the Anti Money Laundry (AML) policies, regulatory requirements and other policies of the Central Bank.
Handling all responsibilities in absence of the Branch Manager.
Handling the mutual Funds.(investment)
Managing all branch staff (Tellers, CSO, Back Office & Credit Dep.)
staff management; manage and develop the team and individual staff to ensure required level of productivity and staff motivation
Staff Training; Review staff training requirements.

NBAD Nov2012 to May2014
Provide assistance to SMO-RCG in surprise visit to branches to ensure compliance to the banks guidelines & procedures.
Review & monitors Audit/ Compliance Report with Area Managers.
Follow up with branches on PML & FF Department pending queries.
Assists to ensure that control environment exist at all branches.
Approve & provide the right side password to all SWIFT users.
Monitor and follow up accounts closed due to four or more returned chqs (due to insufficient funds) with branches.
Communicates with CB for reporting or uplifting customers from blacklist registry.
Follow up Audit comments raised with branches and ensure that necessary action has been taken for the same.
Assists to ensure that a clear plan and target date is in place for correction action concerning Non Compliance issue raised by Audit Team.
Coordinate with the area Operation Managers in operational issues related to RCG network.
Handling any other assignments requested by COO-RCG and SMO -RCG.