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زينب بغدادي, customer retention specialist

زينب بغدادي

customer retention specialist ·ACIG

Saudi Arabia

Bachelor's degree, ادارة عامة

Work experience

Total years of experience: 9 years, 8 months

customer retention specialist

February 2018 - Present

ACIG

Jeddah, Saudi Arabia

February 2018 - Present

staff hiring and training
Handling the escalated customer’s complaints that cannot be resolved by Agents.
monitoring and evaluates Agents performance
Communicates with other departments and managements to resolve Issues and expedite work.
Guide and direct customer retention Agents towards achieving department goals.
Determine work procedures, work schedules, and workflow for customer retention Agents with daily check up and apply the required correction
Analyze data and statistics

Company industry:
Insurance & TPA
Job role:
Marketing and PR

customer care officer

January 2017 - February 2018

allied cooperative insurance group

Jeddah, Saudi Arabia

January 2017 - February 2018

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Secretary / Admin Assistant (Saudi National)

July 2016 - August 2016

مستشفى الرعاية الصحية

Jeddah, Saudi Arabia

July 2016 - August 2016

i was a volunteer for 60 hours in secretarial

Company industry:
Other Healthcare Services
Job role:
Secretarial

Education

جامعة الملك عبدالعزيز

August 2016

August 2016

Bachelor's degree, ادارة عامة

Saudi Arabia

GPA (point): 4.59 out of 5

GPA (point): 4.59 out of 5

خريجة 2016 من جامعة الملك عبدالعزيز تخصص ادارة عامة (تنظيم وتطوير اداري) بتقدير ممتاز مع مرتبة الشرف

Skills

Project Plans

Expert

Hiring

Expert

Analyzer

Expert

Developing Training Programs

Expert

Microsoft Software

Expert

برامج الاوفيس

Expert

Problems controller

Expert

Leading

Expert

Planning

Expert

Self improvements

Expert

Project Plans

Expert

Hiring

Expert

Analyzer

Expert

Developing Training Programs

Expert

Microsoft Software

Expert

Languages

English

Expert

Training and Certifications

Certifications
Step
May 2019

Training
تدريب ميداني
الرعاية الصحية الاولية ببحرة
Jul 2016