زينب بغدادي

customer retention specialist at ACIG

• Saudi Arabia - Jeddah
• My current job since February 2018

staff hiring and training
Handling the escalated customer’s complaints that cannot be resolved by Agents.
monitoring and evaluates Agents performance
Communicates with other departments and managements to resolve Issues and expedite work.
Guide and direct customer retention Agents towards achieving department goals.
Determine work procedures, work schedules, and workflow for customer retention Agents with daily check up and apply the required correction
Analyze data and statistics

customer care officer at allied cooperative insurance group

• Saudi Arabia - Jeddah
• January 2017 to February 2018

Secretary / Admin Assistant (Saudi National) at مستشفى الرعاية الصحية

• Saudi Arabia - Jeddah
• July 2016 to August 2016

i was a volunteer for 60 hours in secretarial