زينب منصور احمد بغدادي zainab mansour ahmed baghdadi

customer retention specialist في ACIG

• المملكة العربية السعودية - جدة
• أشغل هذه الوظيفة منذ فبراير 2018

staff hiring and training
Handling the escalated customer’s complaints that cannot be resolved by Agents.
monitoring and evaluates Agents performance
Communicates with other departments and managements to resolve Issues and expedite work.
Guide and direct customer retention Agents towards achieving department goals.
Determine work procedures, work schedules, and workflow for customer retention Agents with daily check up and apply the required correction
Analyze data and statistics

customer care officer في allied cooperative insurance group

• المملكة العربية السعودية - جدة
• يناير 2017 إلى فبراير 2018

Secretary / Admin Assistant (Saudi National) في مستشفى الرعاية الصحية

• المملكة العربية السعودية - جدة
• يوليو 2016 إلى أغسطس 2016

i was a volunteer for 60 hours in secretarial