customer retention specialist
ACIG
Total years of experience :7 years, 7 Months
staff hiring and training
Handling the escalated customer’s complaints that cannot be resolved by Agents.
monitoring and evaluates Agents performance
Communicates with other departments and managements to resolve Issues and expedite work.
Guide and direct customer retention Agents towards achieving department goals.
Determine work procedures, work schedules, and workflow for customer retention Agents with daily check up and apply the required correction
Analyze data and statistics
i was a volunteer for 60 hours in secretarial
خريجة 2016 من جامعة الملك عبدالعزيز تخصص ادارة عامة (تنظيم وتطوير اداري) بتقدير ممتاز مع مرتبة الشرف