زينب بغدادي

customer retention specialist à ACIG

• Arabie Saoudite - Jeddah
• Je travaille ici depuis février 2018

staff hiring and training
Handling the escalated customer’s complaints that cannot be resolved by Agents.
monitoring and evaluates Agents performance
Communicates with other departments and managements to resolve Issues and expedite work.
Guide and direct customer retention Agents towards achieving department goals.
Determine work procedures, work schedules, and workflow for customer retention Agents with daily check up and apply the required correction
Analyze data and statistics

customer care officer à allied cooperative insurance group

• Arabie Saoudite - Jeddah
• janvier 2017 à février 2018

Secretary / Admin Assistant (Saudi National) à مستشفى الرعاية الصحية

• Arabie Saoudite - Jeddah
• juillet 2016 à août 2016

i was a volunteer for 60 hours in secretarial