Zainab Midani

- Researching travel options & presenting the best deals in terms of requirements.
- Ensure all bookings & reservations are processed accurately.
- Responding to all phone enquiries promptly, courteously and in a friendly manner.
- Filing, photocopying and general administrative duties.
- Building strong relationships with clients. Ability to achieve branch, team sales and profitability objectives.
- Up selling relevant add-ons, like, insurance, excursions, currency etc.
- Monitoring bookings throughout the working day.
- Negotiating corporate and best rates with hotels.
- Advising on and organizing visas & passports. Booking rail, hotel, domestic and international air travel.
- Monitoring competitor activity in order to maintain the most competitive rates.
- Ensuring travel brochures & promotional literature are displayed prominently.
- Complying with all relevant laws and travel business legislation.
- Handling high numbers of incoming calls from direct customers and travel trade.
- Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Far East.

- Responding to all phone enquiries promptly, courteously and in a friendly manner.
- Filing, photocopying and general administrative duties.
- Building strong relationships with clients. Ability to achieve branch, team sales and profitability objectives.
- Monitoring bookings throughout the working day.
- Handling high numbers of incoming calls from direct customers and travel trade.
- Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf and Africa.
- Negotiating corporate and best rates with hotels.
- Researching travel options & presenting the best deals in terms of requirements.
- Up selling relevant add-ons, like, insurance, excursions, currency etc.

- Responding to all phone enquiries promptly, courteously and in a friendly manner.
- Filing, photocopying and general administrative duties.
- Building strong relationships with clients. Ability to achieve branch, team sales and profitability objectives.
- Monitoring bookings throughout the working day.
- Handling high numbers of incoming calls from direct customers and travel trade.

- Managed and coached junior cabin crew members during flights.
- Influenced “Business & First Class” clients to make educated beverage-pairing decisions based on taste and meal menus.
- Relayed communication to passengers and cabin crew and from the flight deck in professional and personable manner.
- Assisted passengers and instructed on passenger safety.