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تم إلغاء حظر المستخدم بنجاح
زينب محمد, Assistant Manager

زينب محمد

Assistant Manager·Planners Consultations Management Services

الأردن

دبلوم, Associated Degree in Computer Studies

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 11 أشهر

Assistant Manager

مارس 2018 - حتى الآن

Planners Consultations Management Services

أبو ظبي، الإمارات العربية المتحدة

مارس 2018 - حتى الآن

- Acted as liaison between consulting team (local and international) and high-profile clients including UAE Armed Forces and Fatima College of Health Sciences.
- Participated in meetings to gather client needs and transferred them into actionable internal project plans.
- Coordinated business development and organizational improvement projects.
- Followed up with internal teams to ensure timely delivery and client satisfaction.
- Supported strategic planning, documentation, and reporting for long-term consulting projects.
- Handled administrative tasks including procurement, internal audits, and training coordination.
- Ensured smooth and professional communication between stakeholders throughout the project lifecycle.
- Continued freelance support after relocating to Jordan.

مجال الشركة:
خدمات الاستشارات التجارية
الدور الوظيفي:
الإدارة

Senior Administrative Officer

يناير 2015 - فبراير 2018

Second Home Nursery School

أبو ظبي، الإمارات العربية المتحدة

يناير 2015 - فبراير 2018

- Managed daily administrative operations and coordinated between staff, parents, and externalagencies.
- Handled enrollment, attendance tracking, and student documentation in compliance with localregulations.
- Prepared payroll, managed petty cash, and supported monthly budgeting and procurement.
- Maintained organized records for children and staff, including health and performance data.
- Communicated with the Ministry of Education and other authorities as needed.
- Scheduled staff meetings, documented minutes, and supported staff onboarding and training.
- Ensured smooth workflow and a safe administrative environment in the nursery.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
إدارية

Customer Service Center Agent

مارس 2013 - يناير 2015

Emrill Integrated Facilities Management - Masdar City Project

أبو ظبي، الإمارات العربية المتحدة

مارس 2013 - يناير 2015

- Served as the main point of contact between Masdar City (client) and Emrill (service provider).
- Received service requests and complaints from Masdar and logged them into the CMMS system.
- Coordinated with technical teams to dispatch and resolve tasks efficiently.
- Monitored progress, ensured SLA compliance, and followed up with both the client and internal departments.
- Regularly updated records and prepared service performance reports.

مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Senior Typist

يوليو 2012 - مارس 2013

Al meeda Typing Services

أبو ظبي، الإمارات العربية المتحدة

يوليو 2012 - مارس 2013

• Handling all documents for the UAE labour, Immigration, Emirates Identity Card
• Outdoor marketing for our services to other company
• Type official correspondence or documents, sending and receiving mails
• Maintain office files
• Handling the financial records (Daily, Weekly and Monthly financial reports)
• Prepare daily weekly and monthly working performance reports
• Updating the status of sales order in the database or computer
• Coordinate repairs to office equipment

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
إدارية

Administrative Assistant

يونيو 2009 - يونيو 2012

Abu Dhabi Retirement Pensions & Benefits Fund

أبو ظبي، الإمارات العربية المتحدة

يونيو 2009 - يونيو 2012

• Type official correspondence or documents and insure to documented every document in the related ration no. in the system
• Maintain the office files in a special filing system and record the files movement in the tracking system then
• Insure that any document related to any file, uploaded to the file no in the tracking system
• Receive the incoming mail, open it and record it in the tracking system then distribute it to the concern department
• Coordinate repairs to office equipment
• Schedule meetings, prepare agendas, attend & Record meetings, write the minutes of meetings
• Prepare daily, monthly and yearly report
• Research and assist with the preparation of motions, policies and procedures
• Answer phone calls and respond to inquiries
• Planning the department’s events

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
إدارية

Sales Executive’s Coordinator

سبتمبر 2008 - مارس 2009

Abu Dhabi Islamic Bank

أبو ظبي، الإمارات العربية المتحدة

سبتمبر 2008 - مارس 2009

Covered Cards Analyst :

• Analyze the costumer Data and Check there status in the central bank
• Calculate the limit of according to his financial status and the bank policies
• Preparing the proposals for the Covered Card’s
• Follow up with the customer’s services Dept. in order to deliver the cards to the concerned customers.

Sales Executive’s Coordinator:

• Supporting the sales team in attaining sales targets.
• Communicating with regional sales team for status of order and position of sales.
• Preparing monthly, weekly or daily sales analysis.
• Updating the status of sales order in the database or computer.
• Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales.
• Monitoring the trends and evaluating the performance assessed against monthly sales goals.
• Maintaining an efficient work environment.
• Coordinating and responding to all requests of internal meetings.
• Assisting in the implementation of sales strategy as prepared by the Sales event manager

مجال الشركة:
البنوك
الدور الوظيفي:
إدارية

Technical Support & Maintenance

نوفمبر 2008 - يناير 2009

Al Khawarizmi International College

أبو ظبي، الإمارات العربية المتحدة

نوفمبر 2008 - يناير 2009

it was a training for 3 months
provide technical support and troubleshooting for a software or hardware

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
تكنولوجيا المعلومات

Short Course Coordinator

أغسطس 2008 - أكتوبر 2008

Al Khawarizmi International College

أبو ظبي، الإمارات العربية المتحدة

أغسطس 2008 - أكتوبر 2008

it was training for 1 month
Co-ordinating Short Courses

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Administrative Assistant

مايو 2008 - أغسطس 2008

Al Khazna Advocates & legal consultants

أبو ظبي، الإمارات العربية المتحدة

مايو 2008 - أغسطس 2008

• Type official correspondence or documents
• Maintain the office files
• Receive the incoming mail, open then distribute it to the concern department
• Coordinate repairs to office equipment
• Schedule meetings, prepare agendas, attend & Record meetings, write the minutes of meetings
• Prepare daily, monthly and yearly report
• Answer phone calls and respond to inquiries

مجال الشركة:
مكاتب المحاماة
الدور الوظيفي:
إدارية

التعليم

Alkawarizmi International College

ديسمبر 2008

ديسمبر 2008

دبلوم، Associated Degree in Computer Studies

الإمارات العربية المتحدة

المعدل التراكمي (نقاط): 2.78 من 4

المعدل التراكمي (نقاط): 2.78 من 4

 Computer Organization  Algorithm design  Experience in Programming language C,C++ & Java  Program design Concepts  Basic Accounting methods and Computerized Accounting System  Skills in operating office automation packages  Reasoning , Business Communication and Presentations skills  Basic Computer Networks  Experience in surfing the internet and using email programs  Management Information System in Business  Software development lifecycle and SWD Project Planning  Object Oriented Programming  Data Structures  Experience with RDBMS  Programming RDBMS for business applications development

Skills

Customer Service
Expert
Customer Service
Expert
Secretarial
Expert
Secretarial
Expert
Callcenter
Expert
Callcenter
Expert
Event Planning
Expert
Event Planning
Expert
Marketing
Expert
Marketing
Expert
Arabic and English Typing
Expert
Arabic and English Typing
Expert
Computer & Internet Access
Expert
Computer & Internet Access
Expert
Communication and Presentation
Expert
Communication and Presentation
Expert
Customer Service
Expert
Customer Service
Expert
Secretarial
Expert
Secretarial
Expert
Callcenter
Expert
Callcenter
Expert
Event Planning
Expert
Event Planning
Expert
Marketing
Expert
Marketing
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Internal Audit

التدريب
Internal Audit
Nbiz Infosol
Jan 2016
Internal Audit
Nbiz Infosol – Abu Dhabi
Feb 2016
E-Learning Trends Workshop
Alkawarizmi International College and Sponsored by British Society Abu Dhabi C
May 2008
ICDL
Alkawarizmi International College
Oct 2007
ORACLE DBA
Alkawarizmi International College
Sep 2009
English Language
Alkawarizmi International College
Aug 2004
CBP Customer Services
Alkawarizmi International College
Dec 2009
CBP Leadership
Alkawarizmi International College
Dec 2009
IELTS Academic, 6
Abu Dhabi university
Jun 2011
IELTS Preparation Online Course
Alkawarizmi International College
Nov 2010
CCNA
Alkawarizmi International College
Dec 2007
Short Course Coordinator
Al Khawarizmi International Collage
Sep 2008
Short Courses Registration Department
Al Khawarizmi International Collage
Aug 2008
Technical Support & Maintenance
Al Khawarizmi International College
Nov 2008