Zainab Siddique

• Managed portfolio of 500+ international clients with interaction tracking, complex problem resolution, and
user experience optimization
• Conducted daily client data analysis to identify trends, anticipate issues, and propose proactive solutions
• Produced regular reports using advanced Excel (pivot tables, complex formulas, dashboards) for KPI
tracking and decision-making
• Coordinated with technical, commercial, and product teams to resolve disputes and improve processes
• Managed multi-channel communication campaigns (email, phone, chat) to maintain user engagement and
satisfaction
• Optimized CRM systems (HubSpot, Salesforce) to improve client tracking and workflow automation

• Launched and managed recruitment campaigns with performance tracking and continuous optimization
• Developed marketing strategies to attract top talent
• Analyzed campaign data to improve recruitment process efficiency

• Managed relationships with international B2B clients across European and global markets, ensuring high
satisfaction and long-term partnerships
• Developed and implemented customer onboarding processes for new clients, providing product training
and technical support on textile specifications and quality standards
• Analyzed client feedback and purchase patterns to identify upselling opportunities and inform product
development strategies
• Created client communication materials and maintained CRM systems to track customer interactions,
orders, and satisfaction metrics