Zainab Berro

visitors by greeting, welcoming, and directing them appropriately
•Notifies company personnel of visitor arrival
•Maintains security and telecommunications system
•Informs visitors by answering or referring inquiries
•Directs visitors by maintaining employee and department directories
•Keeps a safe and clean reception area by complying with procedures, rules, and regulations


Caritas implementing “Min Illa” Pilot Cash Program funded by UNICEF

assessment, survey or outreach activities as required
•Refer cases that need follow-up to designated internal focal points
•Participate in the field work and respond to beneficiaries’ queries with good knowledge of relevant information
•Coordinate with other CL staff on the field
•Support in administrative work when required
•Report weekly and monthly on activities and results to the Field Coordinator
•Perform any other task as assigned by the Field Coordinator

or supervising a team of customer service staff
•Providing help and advice to customers using company’s products or services
•Communicating courteously with customers by telephone, email, letter and face to face
•Investigating and solving customers' problems
•Handling customer complaints or any major incident
•Issuing refunds or compensation to customers
•Keeping accurate records of discussions or correspondence with customers
•Developing feedback or complaints procedures for customers to use

retail products, goods and services to customers
•Work with customers to find what they want
•Focus on inside sales, which typically involves for new clients while in an office setting
•Giving advice and guidance on product selection to customers
•Keeping up to date with special promotions and putting up displays
•Giving advice and guidance on product selection to customers