zainah Abu Shammaleh

following up with Employers who needs help in recruitment process.

• Interacts with guests as well as individuals outside the hotel, but not limited to travel industry representatives, competitors and other members of the local community and ensures guest satisfaction.
• Receives, validates and posts to respective ledgers payments of outstanding accounts or deposits from Hotel guests and credit Hotel guests made in person or through collectors in a polite and friendly manner.
• Greets guests courteously upon arrival, and advise all guests of their room numbers and room rates, arranges posted bills, checks and vouchers, in a systematic manner to facilitate balancing by night auditor.
• Promotes in house service and facilitates of the Hotel.
• Dynamic, communicator, front office departmental trainer, FIT program coordinator. Coordinating with all other departments for any requirements needs for guests

I was a teacher of English Language, specificly Enlgish conversation

doing all secretarial work from filing, sending E-mail, arranging appointments to managing office duties

• Take telephone reservations, greet customers, take their coats and other accessories to the coat.
• Seat guests while being aware of server sections and guest to server ratios in order to ensure a smooth and enjoyable dining experience for guests Be able to answer questions and have thorough product knowledge of your menu and establishments policies and services Provide courteous & efficient customer service to guests.
• Support your food and beverage team Efficiently complete team duties as assigned Manage dining reservations, cashier & cash reconciliation duties.
• Answer the Room Service telephones, if and when required
• Being familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues .
• Attend regular training session in line with the departmental SOP’s .
• Maintaining company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.