Zain Khan

Security Governance and Compliance
▪ Direct multiple teams focused on Information and Cyber Security Compliance, Governance,
Risk Management, Investigation.
▪ Oversee and lead internal and external self-assessments and audits of information security
controls based on ISO 27001, UAE IA Standards (NESA, ADSIC), NIST and applicable best
practices to ensure a comprehensive and robust security posture.
▪ Provide leadership up to the BOD with updates and reports about programs and activities
pertaining to InfoSec Compliance and Data Loss events.
▪ Lead implementation of InfoSec frameworks and controls including ISO27001, NIST, C2M2,
UAE-IA, DOE-CSF, UAE Data Privacy law, Cloud security alliance controls, etc.
▪ Manage the controls exception and information security risk management processes.
▪ Direct programs to increase end user awareness and knowledge on InfoSec risks, including
training, communications and drills.
▪ Participate in EA/SA design reviews, technology evaluations, and cloud migration and digital
transformation efforts to ensure security compliance.
▪ Manage relationships with regulators and stakeholders

Reporting directly to the COO and acting as his

Led and supported client engagements focused on improving service capabilities and quality
▪ Advised CIO and Senior leaders on strategy, performance improvement and other areas
▪ Trained customers and their staff on IT Service Management and Governance
USBank, Naperville IL

Security - Data Protection/Data Loss Prevention
▪ Managed two teams of engineers focused on the U.S. Bank's Data Protection (DP)/Data Loss
Protection (DLP) efforts (Imperva, McAfee Network and Endpoint DLP tools, Tokenization,
PGP)
▪ Focused on securing PII/PCI data covering DIM/DAR/DIU for web, email, endpoint and
databases

IT - Process, Strategy and Risk
▪ Responsible for a portfolio of processes and projects including Service Catalog, Service
Management, Process Improvement, Risk Management, Service Improvement
▪ Advised the C-level leaders on expenditures and risks to the Service Catalog
Sr. Manager Process and Architecture
▪ Managed P&L of 8 Million (USD)
▪ Responsible portfolio included: Product Development, Enterprise Architecture, Process
Improvement, Service Management Processes, Automation, DR/BCP Preparation
▪ Built and managed 3 teams responsible for Tools Architecture/Automation, Portal
Development, and Performance Management Operations.
▪ Led Dev-Ops team to develop new customer portal integrating multiple data sources into
Hadoop/Big Data(MapR) Warehouse utilizing Agile/Scrum methodologies
▪ Managed continuous improvement efforts including the formation of a Technology
Architecture Center of Excellence, Monitoring and GNOC/SOC Service Improvement
▪ Participated in Pre/Post Sales Design and Delivery of solutions, including RFx, Vendor
management, SLA/OLA/UC creation and tracking
Zain Khan
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Verizon, Chicago IL

As a Six Sigma Black Belt led multiple transformation projects resulting in significant financial
benefits above $800K in cost savings and 6000 annual man hours of improvements
▪ Conducted internal and customer ITIL maturity assessments and enhanced ITIL practices to
strengthen and ensure success of operational and strategic objectives
▪ Led global rollout of standardized ITSM Tools and ITIL Processes for US/Canada/Mexico.
▪ Created KPIs, Metrics, and Dashboards to demonstrate attainment of Infrastructure
goals/targets and provide management reporting of operational and project performance
▪ Interacted with Managers up to the CIO level during customer engagements
▪ Lead internal and customer Digital Transformation projects

▪ Operational P/L responsibility for Service Delivery organization
▪ Responsible portfolio included: Data Center/Facilities Management,
Infrastructure/Security Operations, Customer Support, NOC/SOC, Solutions Engineering
▪ Provided pre/post sales technology consulting and advisory support to customers
▪ Led deal/contract reviews to ascertain gaps in services expectations to existing
capabilities and devised solutions to cover gaps
▪ Implemented IT Security tools, standards and processes critical to satisfying SAS70-II, PII,
PCI and other Audit/Compliance requirements

Planned and Managed annual budget of 5 Million (USD)
▪ Directed multiple teams within HCSC from technology delivery, development and
operational excellence areas.
▪ Lead numerous Digitization projects for enterprise.
▪ Interfaced with customers, technology support teams (internal/external) and vendors to
develop solutions for business challenges
▪ Led improvements in NOC/SOC, Service Desk, Security Operations and other areas
▪ Managed multiple HW and SW projects each in excess of 1 Million (USD)
▪ Provided staff modeling details with work break down, and availability to address
resource gaps and ensure that performance levels were met.
Zain Khan
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▪ Trained the IT organization of 2500 staff on multiple ITIL processes and tools.
▪ Participated in organizational transformation initiative in support of enterprise BPO and
restructuring
▪ Directed departmental DR/BCP/HIPAA/SOX /

▪ Managed and provided technology support for all CHA infrastructure across Chicago
Metropolitan area comprising of over 75 routers, 110 switches and 100 Servers across 70
sites and supporting 3000 staff.