Commercial Licensing Division (Government Cons Affairs)
Port, Customs & Free Zone Corporation – Trakhees
Total years of experience :14 years, 1 Months
1. Handle application through using company’s Government Section Oracle Software and Familiar to access with various online forms & systems such as; EDNRD: Issuing visa, E-form: Visa stamping process; New Visa, Renew, Change Status, Amendment in salary and profession, Cancellation, Internal transfer DHA Medical: Issuing Medical fitness Request, Health card request letters. And Emirates ID Form.
2. Submission of correct documentation to the immigration for visa application, fine resolution.
3. Telephone operates, customer service answering inquiries, following up with clients for document required, Leasing with DHA Medical Center to handle technical problems regarding medical fitness request.
4. Prepare Arabic/English employment, absconding, reference letters for staff for submission to various embassies/ local governments such as Immigration, Traffic, Police, police clearance letters for new staff, design formulas.
5. Attending meetings, taking minutes and keeping notes.
6. Train and supervise junior staff and delegating work as required.
7. An understanding for free zone labor law, Ministry of labor law, Tasheel operations
8. Liaising with colleagues in customer service at front desk regarding day-to-day business.
9. Coordinate with VIP hotel’s representatives to facilitate the services provided
10. Create report for employees list registered under the specific license as requested.
1. Explaining organizational personnel policies, benefits, and procedures to employees, Knowledge and an understanding of relevant legislation, procedures, concepts, principles, and practices of personnel administration.
2. Manage Travel desk, ticket & hotel booking, applying visa & issuing travel insurance for business purpose.
3. Open bank account for new joiners, Issuing salary certificate and NOC letter, ID card and health care insurance.
4. Provide convenience facility for employees by liaising with transport agencies.
5. Prepare schedule for training workshops held each month or as required, coordinating with interested/selected candidates and their supervisors.
6. Look after vacancies in the concept and sourcing right candidates by placing advertisement in Print/Electronic media, recruitment agencies and out sourcing.
7. Recruitment process, web accounts, short listing, contacting candidates, Interview job applicants to obtain and verify information used to screen and evaluate them
8. Provides advice and support to supervisors and staff selection committees to ensure that they have accurate and timely information in order to make effective decisions and comprehensive procedure is used to hire staff.
9. Prepare offer letters, contracts. Develop job descriptions and specifications.
10. Process, verify, and maintain documentation control via excel, filling, Records and database management, save and recall documents, organize meetings and prepare agendas, written records, deal with Microsoft productivity software’s - Word, Excel, Outlook programs. Organizing work; relaying messages; confidential business correspondence, printing information; maintaining equipment and assisting visitors.
11. Support in the various human resource Functions, which include recruitment, staffing, training and development, performance, grievances, evaluations, and classifications.
12. Maintain and update personnel records for staff (paper and electronic), HR Data Base and regularly update the personnel information. The personal records of employees on matters such as addresses, earnings, absences, wages, superannuation, leave and training, amount of production incentives, supervisory reports on performance, and reasons for terminations. And prepare associated management reports. Entering and updating employment and status-change data.
13. Follow up the staff on their training programs and make sure they attend the proper course as per their PMC - Performance Management Cycle
14. Translation of letters, Arabic - English and vice verse and any other translation required
15. Monitor daily attendance. Investigate and understand causes for staff absences. Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services.
16. Handle staff issues and ensure timely resolution, Assist employees with work matters, career development, and personal problems / Organization’s matters. Provide basic counseling to staff that have performance related obstacles. Resolving a range of administrative problems and inquiries. Provides advice and assistance to supervisors and staff. This may include information on training needs and opportunities, job descriptions, performance reviews and personnel policies, Liaise actively with the HR Officers across the full range of HR work.
17. Assist in developing policies on issues such as working conditions, performance management, equal opportunities, and disciplinary procedures and with line managers HR planning strategies which consider immediate and long-term staff requirements.
18. Take an active role in creating a safe and healthy work environment.
19. Presenting an induction program - orientation for new employees,
Public Administration is course that has been designed to train and equip students in the area of administrative sciences to prepare students for managerial career in public and private organizations