Brand Manager
ADCO
Total years of experience :11 years, 1 Months
_analyze sales of products and put KPI for sales in modern trade super value store and key retail and normal retail
-conduct market survey and developing products according to customer needs and trends.
-pricing products and sales promotions for Modern trade and super value store and Normal retail
-put & follow up campaigns and promotion activities and sales of modern trade super value store and key retail.
-follow up shipping stock for all branch in a daily base.
-Assist marketing manager in Forecasting yearly Quarterly and monthly production plan for SKUS related to Velveta
-Follow up production Quantity from the factory and achievement vs plan.
-development of products packaging and products claims.
-developing the products which has low sales and low turnover after checking the customer trend.
-solve the sales problem of products in different distribution channel.
-positing products against the competitor products
-follow up the social media (post and ads in Facebook, YouTube and Google rank ) by communicating with External social media agency
-launching new products and follow up all process related to NPD from making design brief- determine the mold and required cap measurement- and determine the customer communication message in Front and back label area - communicate with Quality management for CLP and usage method and required amount for usage (cap quantity) Forecasting Quantity to be sold and communicate with development administration.
analyzing the brand of competitor and our brand positioning in the market to satisfy undelivered target customer need
•market research for ERP of competitors and customer needs
•taking brand owner ship ( setting brand vision - mission - goals and strategies )
•creative development of application and ERP solutions for companies and its target customer
•translating brand strategies in to brand plans, brand positioning
•measure and report performance KPI of all marketing campaigns
Ecco (Vodafone UK call center
•energetic greeting for customer and active listening to their query and effective questions about
Their queries to check it well and be able to solve it
•receiving uk pay as you go customers call for made top up and activation Vodafone bundle
On the system
•solve the customer problems in the system
•check top up history for providing loyal customers with good well minutes, text and data
•solve the customer technical issue that make them unable to use their minutes, text and data
Almansour Automotive company (al ameria ) Nov 2012 - dec2016
Warranty administration
•Audit the warranty order and operation in accordance with General motors policy
•communicate with engineers and controller for point not follow General motors policy to correct operation
•Data entry of warranty voucher in to warranty claim in base of dollar value
•Follow up with general motors for in process claims which need for GM authorization
•Cooperate with the finance to investigate any difference between the voucher and claim and prepare over due report
•prepaire monthly debit note about item - parts -labors and job orders to be debited and sign it from maintenance manager and parts manager
•communicate with finance to reconcile paid and debited job order in monthly base through overdue report
open customer job order by opening vehicle history and negotiate with customer about the required service and its price ( selling up service package )
•telling customer cost and time and parts will be replaced before doing the service
•Responsible for the retail targets.
•receving call reservation from customers
•Manage the maintenance outlet operations and automobile services ( assure required quality level in service performance ) as well as the administration of the branch operations.
open customer job order by opening vehicle history and negotiate with customer about the required service and its price ( selling up service package )
•telling customer cost and time and parts will be replaced before doing the service
•Responsible for the retail targets.
•Trace labors to job order
•Prepare the voucher for the customer
•Responsible for accounts exclusive contracts ( specially big companies)
•Make the outlet maintenance reservation
open customer job order by opening vehicle history and negotiate with customer about the required service and its price ( selling up service package )
•telling customer cost and time and parts will be replaced before doing the service
mantrac Company (training
•Training as helpdesk
•Receiving users (employees ) calls and remotely troubleshoot their computer problems
Data entry and data recording
•Recording of sales cash
•Dealing with ware housing system
Dale Carnegie Center in association with ALMANSOUR Training Center •Communication and interaction skills at AL- mansour •Communication skills at work environment
, EGYPT Borsa step by step (fundemetal and technical analysis ) june
Faculty of commerce, English
